Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
5GB
System resources
Shared
Automatic action frequency the lowest
5 minutes
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
50GB
System resources
Dedicated
Automatic action frequency the lowest
1 minute
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
5GB
System resources
Shared
Automatic action frequency the lowest
5 minutes
| Service type | Public Cloud | Private Cloud |
|---|---|---|
| Ticket response time | within 4h | within 4h |
| Instance restoration | within 12h | within 12h |
| Confirmed bug workaround | within 48h | within 48h |
| Final bug resolution | within 12 days | within 12 days |
Opening hours: Mon–Fri 9am–5pm (Paris), excluding weekends and French public holidays. Support available in French and English. Contact : support.teclib.com/cloud
Public Cloud
Daily full backups (0:00–2:00 UTC)
30-day retention period
Complete restoration upon request
No backups during the trial period
Private Cloud
Full database backups once a day (30-day retention)
Incremental database backups once per hour (7-day retention)
Files (attachments) 1× per hour (7 days)
Send backup to customer (optional)
Hosting providers: OVHCloud (primary data) · Acronis France/Strasbourg (system backups) · Scaleway France/Paris (archiving)
Public Cloud
Disk space: 5 GB (options available)
Attachments: 20 MB max
Shared CPU/RAM
Quota: 500 agents/hour (1-hour lockout if exceeded)
Automated CLI actions: every 5 minutes
500 emails/day (relay test, trial period)
Private Cloud
Disk space: 50 GB (options available)
Attachments: 20 MB max
Dedicated CPU/RAM
Inventory: unlimited
Automated CLI actions: every minute
SMTP client (no test relay)
Note: SMTP/IMAP client connections are limited to servers accessible from the public Internet. LDAP(S) connections are limited to public servers (private servers: also via VPN).
LDAP(S) — Public: public Internet servers · Private: also via internal VPN
CAS — publicly accessible server
SCIM — User Synchronization (Supported Providers)
Ubuntu LTS — Automatic Security Updates
OVHCloud Firewall (Anti-DDoS) + Linux firewall per instance
Critical security patches (CVSS > 9) deployed before public release
HTTPS only (HTTP redirected), TLS 1.3, A+ rating from Qualys SSL Labs
Maintenance access via a dedicated SSH bastion host (4096-bit keys, assigned to specific users)
Let's Encrypt RSA 2048 · ANSSI Enhanced Security Level Certificate
Complete database (MySQL format)
GLPI Attachments (ZIP / TAR.GZ format)
No additional charges — technical support not included
| Criteria | Public Cloud | Private Cloud | Custom |
|---|---|---|---|
| Pricing | |||
| Base price | €19/user/month excl. VAT | €21/user/month excl. VAT | Custom quote |
| Minimum billed agents | 1 | 25 | - |
| Trial period | 45 days | Contact us | Contact us |
| Infrastructure & SLA | |||
| Annual availability | 97% | 99% | Custom |
| RPO (max data loss) | 24h | 1h | < 1h possible |
| RTO (recovery time) | 8h | 4h | < 1h possible |
| Dedicated server | | | |
| Failover server | | Disaster recovery plan | |
| Backups | |||
| Daily backup | | | |
| Retention | 30 days | 30 days | Custom |
| Hourly incremental backup | | | |
| Backup export to client (RSYNC/SFTP) | | Option | |
| Technical features | |||
| Automatic updates | | | |
| Security patches CVSS > 9 (before GitHub) | | | |
| Disk space (attachments) | 5 GB | 50 GB | Unlimited |
| Automated actions (min. frequency) | 5 min | 1 min | 1 min |
| Staging instance included | | | |
| Additional disk | | Option | |
| Dedicated MySQL + extra resources | | Option | |
| Security & network | |||
| IPSEC VPN tunnel | | | |
| IP filtering for instance access | | | |
| Read access to MySQL database | | | |
| SSO OAuth2 / CAS / SCIM | | | |
Number of assets:
500
streamlined interface
self-service
Support :
N3 unlimited
One production instance and one test instance. Up to 500 assets or up to 10 users with a standard user profile.
Number of assets:
5000
streamlined interface
self-service
Support :
N3 unlimited
2 production instances and 2 test instances. Up to 5,000 assets or up to 50 users with a standard profile.
Number of assets:
More than 5000
streamlined interface
self-service
Support :
N3 unlimited
4 production instances and 4 test instances. More than 5,000 assets or more than 50 users with a standard profile.
Number of assets:
Unlimited
streamlined interface
self-service
Support :
N3 unlimited
| Self-hosted | Public cloud | Private cloud | |
|---|---|---|---|
| Maximum number of IT Agents | According to subscription | Unlimited (IT Agent billing)* | Unlimited (IT Agent billing)** |
| Maximum number of assets | According to subscription | Unlimited | Unlimited |
| Number of end users | Unlimited | Unlimited | Unlimited |
| Community support | | | |
| Support L.3 | According to subscription | | |
| Community Plugins | | | |
| GLPI Network Plugins | According to subscription | | |
| Automatic backup | | | |
| Incremental backup | | | |
| Automatic update | | | |
| Server maintenance | | | |
| Dedicated server | | | |
| IP Filtering | | | |
| VPN tunnel | | | |
* From one agent** For subscriptions (self-hosted or Cloud) with 25 or more agents, we support the GLPI agent for Windows, Linux, macOS and Android (subject to the version limits specified in the release notes/documentation for each agent).
GLPI Cloud is ideal for organisations looking for a solution that is quick to set up, with minimal maintenance and predictable costs.
GLPI On-Premise is better suited to organisations with specific security and customisation requirements, and which have an IT team capable of managing the infrastructure and maintenance.
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
5GB
System resources
Shared
Automatic action frequency the lowest
5 minutes
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
5GB
System resources
Shared
Automatic action frequency the lowest
5 minutes
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
50GB
System resources
Dedicated
Automatic action frequency the lowest
1 minute
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
50GB
System resources
Dedicated
Automatic action frequency the lowest
1 minute
Unlimited:
Number of assets
End users
Support L.3
Present in marketplace:
Community plugins
Network plugins
Disk space (GLPI files)
5GB
System resources
Shared
Automatic action frequency the lowest
5 minutes
| Service type | Public Cloud | Private Cloud |
|---|---|---|
| Ticket response time | within 4h | within 4h |
| Instance restoration | within 12h | within 12h |
| Confirmed bug workaround | within 48h | within 48h |
| Final bug resolution | within 12 days | within 12 days |
Public Cloud
Daily full backups (0:00–2:00 UTC)
30-day retention period
Complete restoration upon request
No backups during the trial period
Private Cloud
Full database backups once a day (30-day retention)
Incremental database backups once per hour (7-day retention)
Files (attachments) 1× per hour (7 days)
Send backup to customer (optional)
Hosting providers: OVHCloud (primary data) · Acronis France/Strasbourg (system backups) · Scaleway France/Paris (archiving)
Public Cloud
Disk space: 5 GB (options available)
Attachments: 20 MB max
Shared CPU/RAM
Quota: 500 agents/hour (1-hour lockout if exceeded)
Automated CLI actions: every 5 minutes
500 emails/day (relay test, trial period)
Private Cloud
Disk space: 50 GB (options available)
Attachments: 20 MB max
Dedicated CPU/RAM
Inventory: unlimited
Automated CLI actions: every minute
SMTP client (no test relay)
Note: SMTP/IMAP client connections are limited to servers accessible from the public Internet. LDAP(S) connections are limited to public servers (private servers: also via VPN).
LDAP(S) — Public: public Internet servers · Private: also via internal VPN
CAS — publicly accessible server
SCIM — User Synchronization (Supported Providers)
Ubuntu LTS — Automatic Security Updates
OVHCloud Firewall (Anti-DDoS) + Linux firewall per instance
Critical security patches (CVSS > 9) deployed before public release
HTTPS only (HTTP redirected), TLS 1.3, A+ rating from Qualys SSL Labs
Maintenance access via a dedicated SSH bastion host (4096-bit keys, assigned to specific users)
Let's Encrypt RSA 2048 · ANSSI Enhanced Security Level Certificate
Complete database (MySQL format)
GLPI Attachments (ZIP / TAR.GZ format)
No additional charges — technical support not included
| Criteria | Public Cloud |
|---|---|
| Pricing | |
| Base price | €19/user/month excl. VAT |
| Minimum billed agents | 1 |
| Trial period | 45 days |
| Infrastructure & SLA | |
| Annual availability | 97% |
| RPO (max data loss) | 24h |
| RTO (recovery time) | 8h |
| Dedicated server | |
| Failover server | |
| Backups | |
| Daily backup | |
| Retention | 30 days |
| Hourly incremental backup | |
| Backup export to client (RSYNC/SFTP) | |
| Technical features | |
| Automatic updates | |
| Security patches CVSS > 9 (before GitHub) | |
| Disk space (attachments) | 5 GB |
| Automated actions (min. frequency) | 5 min |
| Staging instance included | |
| Additional disk | |
| Dedicated MySQL + extra resources | |
| Security & network | |
| IPSEC VPN tunnel | |
| IP filtering for instance access | |
| Read access to MySQL database | |
| SSO OAuth2 / CAS / SCIM | |
| Criteria | Private Cloud |
|---|---|
| Pricing | |
| Base price | €21/user/month excl. VAT |
| Minimum billed agents | 25 |
| Trial period | Contact us |
| Infrastructure & SLA | |
| Annual availability | 99% |
| RPO (max data loss) | 1h |
| RTO (recovery time) | 4h |
| Dedicated server | |
| Failover server | Disaster recovery plan |
| Backups | |
| Daily backup | |
| Retention | 30 days |
| Hourly incremental backup | |
| Backup export to client (RSYNC/SFTP) | Option |
| Technical features | |
| Automatic updates | |
| Security patches CVSS > 9 (before GitHub) | |
| Disk space (attachments) | 50 GB |
| Automated actions (min. frequency) | 1 min |
| Staging instance included | |
| Additional disk | Option |
| Dedicated MySQL + extra resources | Option |
| Security & network | |
| IPSEC VPN tunnel | |
| IP filtering for instance access | |
| Read access to MySQL database | |
| SSO OAuth2 / CAS / SCIM | |
| Criteria | Custom |
|---|---|
| Pricing | |
| Base price | Custom quote |
| Minimum billed agents | - |
| Trial period | Contact us |
| Infrastructure & SLA | |
| Annual availability | Custom |
| RPO (max data loss) | < 1h possible |
| RTO (recovery time) | < 1h possible |
| Dedicated server | |
| Failover server | |
| Backups | |
| Daily backup | |
| Retention | Custom |
| Hourly incremental backup | |
| Backup export to client (RSYNC/SFTP) | |
| Technical features | |
| Automatic updates | |
| Security patches CVSS > 9 (before GitHub) | |
| Disk space (attachments) | Unlimited |
| Automated actions (min. frequency) | 1 min |
| Staging instance included | |
| Additional disk | |
| Dedicated MySQL + extra resources | |
| Security & network | |
| IPSEC VPN tunnel | |
| IP filtering for instance access | |
| Read access to MySQL database | |
| SSO OAuth2 / CAS / SCIM | |
Number of assets:
500
interface simplifiée
self service
Support :
N3 unlimited
One production instance and one test instance. Up to 500 assets or up to 10 users with a standard user profile.
Number of assets:
5000
streamlined interface
self-service
Support :
N3 unlimited
2 production instances and 2 test instances. Up to 5,000 assets or up to 50 users with a standard profile.
Number of assets:
More than 5000
End users:
Unlimited
streamlined interface
self-service
4 production instances and 4 test instances. More than 5,000 assets or more than 50 users with a standard profile.
Number of assets:
unlimited
streamlined interface
self-service
Support :
N3 unlimited
| Nombre maximum d'IT Agents | Selon souscription |
|---|---|
| Nombre maximum d'actifs | Selon souscription |
| Nombre d'utilisateurs finaux | Illimité |
| Support communautaire | |
| Support L.3 | Selon souscription |
| Plugins communautaire | |
| Plugins GLPI Network | Selon souscription |
| Backup automatique | |
| Backup incrémentiel | |
| Mise à jour automatique | |
| Sauvegarde automatique | |
| Maintenance serveur | |
| Serveur dédié | |
| Filtrage IP | |
| Tunnel VPN | |
| Nombre maximum d'IT Agents | Illimité (facturation par IT Agent)* |
|---|---|
| Nombre maximum d'actifs | Illimité |
| Nombre d'utilisateurs finaux | Illimité |
| Support communautaire | |
| Support L.3 | |
| Plugins communautaire | |
| Plugins GLPI Network | |
| Backup automatique | |
| Backup incrémentiel | |
| Mise à jour automatique | |
| Sauvegarde automatique | |
| Maintenance serveur | |
| Serveur dédié | |
| Filtrage IP | |
| Tunnel VPN | |
| Nombre maximum d' IT Agents | Illimité (facturation par IT Agent)** |
|---|---|
| Nombre maximum d'actifs | Illimité |
| Nombre d'utilisateurs finaux | Illimité |
| Support communautaire | |
| Support L.3 | |
| Plugins communautaire | |
| Plugins GLPI Network | |
| Backup automatique | |
| Backup incrémentiel | |
| Mise à jour automatique | |
| Sauvegarde automatique | |
| Maintenance serveur | |
| Serveur dédié | |
| Filtrage IP | |
| Tunnel VPN | |
* From one agent** For subscriptions (self-hosted or Cloud) with 25 or more agents, we support the GLPI agent for Windows, Linux, macOS and Android (subject to the version limits specified in the release notes/documentation for each agent).
GLPI Cloud is ideal for organisations looking for a solution that is quick to set up, with minimal maintenance and predictable costs.
GLPI On-Premise is better suited to organisations with specific security and customisation requirements, and which have an IT team capable of managing the infrastructure and maintenance.
To contribute to open source software
By choosing to subscribe to GLPI Network, you contribute directly to the improvement and development of a free software package that also belongs to you. GLPI is more than just a tool: it’s an active community of developers, users, and enthusiasts working together to offer an increasingly effective solution tailored to your needs.
By supporting the project financially, you help ensure its long-term viability, encouraging innovation and promoting knowledge sharing in a collaborative spirit. Your contribution means that GLPI is software that grows with you, according to your needs.
To benefit from a software warranty
Beyond the community aspect, subscribe to GLPI Network also provides a guarantee of optimal performance. You benefit from access to a network of professionals who are able to answer your questions, resolve bugs quickly thanks to correction commitments, and offer you regular updates.
This means you can secure your information system and focus on your core business — confident that you are supported that you are supported by experts. Ultimately, it’s an investment in the reliability and continuity of your services.
