Para quién:


Esta formación está dirigida a profesionales del sector de TI, incluyendo:

• Computer technicians.
• IT managers.
• IT help desk managers.
• GLPI functional administrators.
• Quality managers.

Programa:

• Reminder of key IT best practices: Asset Management and User Support
• GLPI: prerequisites, installation, update
• Ergonomics elements
• Authentication modules: local accounts and connection with Active Directory
• Entidades.
• Perfiles.
• Manual asset management
• Advanced asset management with DataInjection and inventory
• User support
• Advanced functional administration of user support
• Forms and ticket creation from the service catalog
• Presentation of the GLPI Network Offer

Objetivos:

Al finalizar la formación, podrás:

• Instalar y configurar GLPI eficientemente
• Gestionar tickets y recursos de TI con facilidad
• Brindar soporte al usuario de calidad y optimizar la gestión de tu infraestructura de TI.

Ventajas principales:

• Formación interactiva con casos prácticos.
• Acceso a expertos de GLPI para asesoramiento personalizado.
• Soporte técnico posterior a la formación adaptado a tus necesidades.

Para quién:


Esta formación está dirigida a profesionales del sector de TI, incluyendo:

• Computer technicians.
• IT managers.
• IT help desk managers.
• GLPI functional administrators.
• Quality managers.

Programa:

• Reminder of key IT best practices: Asset Management and User Support
• GLPI: prerequisites, installation, update
• Ergonomics elements
• Authentication modules: local accounts and connection with Active Directory
• Entidades.
• Perfiles.
• Manual asset management
• Advanced asset management with DataInjection and inventory
• User support
• Advanced functional administration of user support
• Forms and ticket creation from the service catalog
• Presentation of the GLPI Network Offer

Objetivos:

Al finalizar la formación, podrás:

• Instalar y configurar GLPI eficientemente
• Gestionar tickets y recursos de TI con facilidad
• Brindar soporte al usuario de calidad y optimizar la gestión de tu infraestructura de TI.

Ventajas principales:

• Formación interactiva con casos prácticos.
• Acceso a expertos de GLPI para asesoramiento personalizado.
• Soporte técnico posterior a la formación adaptado a tus necesidades.

Para quién:

Este curso está dirigido a personas que ya que já concluíram o curso de administração GLPI de 5 dias ou que tenham conhecimento equivalenteSe centra en los plugins GLPI y en cómo utilizarlos.

Programa:

• User support: use of tracking templates, task templates, solution templates.
• Knowledge base.
• Plugins:
  
  • Branding,
  • Additional fields,
  • Material lifecycle,
  • Tag management,
  • RGPD Tools,
  • More satisfaction,
  • Generic object,
  • Order management,
  • Alert,
  • Tree View,
  • VIP.

Objetivos:

Al finalizar el curso, usted será capaz de::

• Instalar y configurar GLPI eficientemente
• Gestionar tickets y recursos de TI con facilidad
• Provide high-quality user support and optimize the management of your fleet.

Ventajas principales :

• Formación interactiva con casos prácticos.
• Acceso a expertos de GLPI para asesoramiento personalizado.
• Soporte técnico posterior a la formación adaptado a tus necesidades.

Para quién:

This training is designed for IT professionals who work directly with user requests and service management, in particular:

• IT helpdesk technicians.
• Functional GLPI administrators.
• IT support managers.
• Any staff involved in ticket processing or service catalog management.

Programa:

• GLPI 11 interface overview and menu navigation
• Ticket lifecycle: creating and processing tickets
• Tracking templates, task templates, wait templates, and solution templates
• Ticket templates
• Service levels, SLAs and escalations
• Business rules for tickets: automatic assignment and SLA application
• Knowledge base: saving and reusing solutions
• Mass ticket resolution
• Forms in GLPI 11: creating destination tickets from a form
• Helpdesk portal for the Self-service profile: customization and service catalog

Each topic is paired with a hands-on scenario carried out directly on a GLPI Cloud instance.

Objetivos:

At the end of this training, you will be able to:

• Handle the full ticket lifecycle efficiently, from creation to resolution.
• Configure and use tracking, task, and solution templates to standardize support responses.
• Set up SLAs and business rules for automatic ticket routing and escalation.
• Build and use forms to generate tickets from a structured service catalog.
• Customize the Helpdesk portal for end users.

Ventajas principales :

• Fully remote, 2-day format, no travel required.
• Every topic covered includes a dedicated hands-on scenario.
• Training delivered on a real GLPI Cloud instance.
• Access to GLPI experts throughout the session.