Contact
07.07.20

Meet GLPI 9.5!

We are proud to announce that after hard dedicated work we have released GLPI 9.5 version. Please, consult the blog below to know what is new.

Available for download : here

 

Marketplace

The discovery and installation of GLPI plugins becomes simpler.
You will now have a new dedicated interface to automatically download and control your plugins.
The old interface is still available for those who prefers it.

A new file ../glpi/marketplace now exists in the root of the GLPI tree to accommodate plugins downloaded in this way, this folder must be placed to your WEB server.

In exchange for access to this new “marketplace”, it will be necessary to register on the dedicated site GLPI-Network; no payment or subscription to a paid offer is necessary, simply your registration in order to retrieve a registration key to enter in the dedicated tab of your general configuration.

 

For plugin developers, contact us to obtain the information to have your plugins published on all GLPI instances.

Impact management and relationship management

From most of the objects in the fleet, you will now have access to a new “Impact” tab allowing you to create the relations between your assets and visualize the impact of a breakdown towards critical element.

 

You will find this view from a ticket for the associated elements.

When building a graph for a property, you will have access to a toolbar allowing you to:

  • add other goods to the chart
  • to trace the connections
  • to group assets
  • to export the chart as PNG
  • go to full screen mode
  • to control the tree level

 

Dashboards

A new default tab appears on the main page to display customizable dashboards.

These dashboards can be:

  • shared with other users or integrated with other applications
  • put in full screen mode (to be displayed on a large screen, for example)
  • edited / added / deleted / cloned to precisely fit your reporting needs.

 

In addition to the central page, there is also a dashboard for the 1st level menus:

  • Park
  • Assistance

and in addition, from the general configuration, you can also activate “mini” dashboards for tickets

 

Follow-up templates

 

Just like with tasks, you can now use saved responses for your follow-up on tickets/requests/problems.
The fields description, source and private information will be filled in when you pick an answer.

 

Templates for problems and changes

 

Ticket templates have been extended to problems and changes.
They also contain fields:

 

  • Hidden
  • Pre-defined
  • Mandatory

 

Just like the ticket templates, you can assign these new templates for:

 

  • The categories
  • The profils
  • The entities

 

These cases are applied in increasing priority order.

 

Kanban for projects

 

Contribution of Curtis Conard

 

Projects now welcome a new “kanban” view in order to quickly organize tasks and sub-projects by their status.

 

Project contributors can change a column map to change the status of the corresponding object and the project supervisor can rearrange them vertically.

 

A text field is available at the top of the view in order to filter the cards displayed in the columns.

 

A global view has also been added (accessible from the breadcrumb thread) in order to view all the cards and all projects combined.

 

Hooks have been added to allow plugins to add information to “maps”. The Tag plugin already uses this possibility.

 

Improvement of planning

 

The planning welcomes many new features, e.g. the latest version of the fullcalendar library (version 4.x).

 

A new type of event appears: “external events”, - it allows materializing appointments outside GLPI and you can decide if the planning of ticket task is suitable for time slot of technician.

These external events can be defined as “background” in order to be displayed in a fade out manner in the schedule. This can be used to visualize working hours, for example.

 

Via an additional plugin (for licensing reasons, see the plugin’s “readme”), a new view is added to display users and groups vertically and not overlay their events.

 

 

A full caldav server has been added to have bi-directional synchronization with your applications (thunderbird lighting, evolution, etc.). We still kep ical exports.

 

In addition, an export of events in csv format has been added.

 

It is now possible to import read-only, an external calendar in ical format.

 

And finally, unchecked by default, it is now possible to display unplanned tasks (tickets / problems, etc.) in order to facilitate their planning.
They are displayed since their creation dates (minus their durations). .

 

tâches non planifiées

 

Timezones

 

GLPI now supports the rule of one time zone per user.

 

The dates are recorded in UTC in the database and the various displays and notifications containing dates and times will be converted into the zone of the corresponding user.

 

 

The storage format of the MySQL database is now by default TIMESTAMP for new installations.

 

For existing ones a separate migration apart from the main update process is required in order to take the advantage of the functionality.

 

You must use the following command to do it:

 

php bin/console glpi:migration:timestamps

 

Note that GLPI continues to work correctly with the MySQL DATETIME format (but without the support of time zones).

 

“Impersonate”

 

For debugging or administrative purposes, it is now possible for “super-admin” (or any profile with the configuration rights) to temporarily take the ownership of another user’s account without knowing the password.

 

An icon  is available at the top in the user´s file to perform this action:

 

To note:

 

  • A special banner will show permanently as long as the function is active and will allow you to exit this mode.
  • The history of actions taken by the administrator will appear with a special note: “user (xxx) impersonated by admin (yyy)”.

 

Password Security Policy

 

“Security” tab appears in the general configuration in order to define the security policy related to local passwords (external accounts are not affected).

 

The previously existing options (length, special characters, etc.) are moved to this new tab.

 

New fonts have been added to manage password expiration.
Alerts and corresponding notifications are triggered when expirations (or their notices) expire.

 

 

Design and user experience

 

Some improvements for this new version of GLPI concerning the user experience:

 

  • The form headers have been revised to make the navigation icons appear more clearly in the list.
  • In addition, we retrieved the massive actions from the list to make them appear on these unitary objects.

 

Certain actions such as “Add to transfer list” were inaccessible when viewing the objects one by one.

 

 


 

The general menu now supports icons from the Font Awesome library for each of the entries.

 

They are also included in the breadcrumbs

 

 

 

From the same library, the generic buttons of the forms are also decorated with contextual icons.

 


 

In order to facilitate the management of components, it is now possible to highlight all or partly these assets in the Fleet menu.

 

Previously to access the list of instances (and not the models) of SIM cards, for example, it was necessary to follow the following steps:

 

  • Configuration menu> Components
  • SIM cards in the list
  • Icon  in the breadcrumb

 

or to visualize them in the goods welcoming them.

 

Now, after configuration, they are accessible in 1 click:

 


 

It is now possible to send and respond to validation requests directly from the timeline.

 


 

It is now possible to customize the CSS of GLPI entity by entity.


 

Adding a “Darker” theme

Divers

  • The minimum requirement for PHP now changes to 7.2. Released in 2018, this version should be available easily on all current platforms, and it brings appreciable features for developers. Finally it is the oldest version still supported by the developers of the php language.

Park

  • Adding clusters
  • Display of disk encryption in computers
  • Adding disks and software to “phone” object

Assistance

  • Possibility to display the timeline images as a lightbox gallery (PhotoSwipe library)
  • Collector: possibility to mark a supplier follow-up in private (configuration by entity)
  • Adding search option “Next level of Escalation” to the list of tickets
  • Business rules for tickets:
    • Added action “Support time”> “Do not calculate”
    • Added “Status” criteria (to the ticket)
  • Added “code” field for categories
  • Added automatic action to wipe out closed tickets
  • “Timeline” improvement : view total task duration on top.

 

Management / Tools:

  • Added “Active” field on suppliers
  • Added management of domains and their registrations
  • Integration of plugin appliances.

 

Administration / Configuration

  • History tab added in the General configuration.
  • Authorization rules now executed for local users.

 

Global

  • Improvements for better WEB accessibility of GLPI (start of work for WCAG and RGAA support)

If you are interested in professional support for GLPI, please visit this page: Subscriptions. 

 

You may also like these articles

12.11.26
Two new bugfix versions of GLPI are out: 12.0.2 and 11.0.13. They fix several recently discovered security issues, so we strongly recommend updating. Security fixes The following vulnerabilities are fixed in both versions: Bug fixes These releases also include many bug fixes. See the changelogs for details: Download Both archives are available on GitHub: Thank […]
12.11.26
Sent a followup too quickly? CancelSend lets you temporarily cancel the sending of a followup, a task or a solution in GLPI 11 and GLPI 12. Features The plugin offers: A handy feature to correct a mistake before the content is sent. Download and documentation Download: available on the GLPI MarketplaceIncluded starting from the Basic […]
12.11.26
We are proud to announce this new release of the Carbon plugin for GLPI, which brings bugfixes and adds support of cloud servers with the help of the plugin Cloud Inventory. Built as part of the IEN Project (Impact Environnemental du Numérique) with IRT SystemX, Teclib’ and other partners, this plugin helps you to evaluate […]
11.11.26
Congratulations! We are happy to announce our new Silver GLPI Network partner in Mauritania: B.I.TECH. Based in Nouakchott, B.I.TECH (Bureautique, Informatique & Technologies) works with companies and organizations on the design, deployment and maintenance of their IT infrastructure. Its core areas of expertise are IT equipment, networks and information systems security. The company relies on […]
09.11.26
The fourth GLPI Partners Day took place in Marrakech on 15 and 16 October 2026. Two days to share Teclib’s strategy, present GLPI 12.0 and, above all, listen to the partners who deploy GLPI in the field every day. Thank you to everyone who participated in these enriching discussions. Here are the main announcements and […]
05.11.26
MoreOptions officially succeeds the Behavior plugin. It takes over its main features to automate the management of ITIL objects in GLPI 11. What MoreOptions brings to GLPI 11 With MoreOptions, you can: GLPI 12: a new implementation of the Escalade plugin In GLPI 12, MoreOptions includes a complete rewrite of the Escalade plugin, with: Tickets, […]
04.11.26
Teclib’ has started preparing for ISO/IEC 27001:2022 certification. The company is supported by the consultancy firm Akant, through the Impulsion Conseil scheme run by AD Normandie and funded by the Normandy Region. Our customers, our partners and the GLPI community place their trust in us, and information security is a large part of that trust. […]
The CNAF (Caisse nationale des allocations familiales) heads France’s family allowance network: 101 local funds, the CAFs, one per département, each paying family benefits to the people living in its area. GLPI has been part of this network since 2009. Today it handles around 800,000 tickets a year for 35,000 users. Marc Dufant, formerly in […]
03.11.26
ITIL comes up in most IT job postings, calls for tender and support tool presentations. But what is ITIL, exactly? The term refers to a set of best practices for IT service management (ITSM), used by IT departments to organize their support, their processes and their relationship with users and service customers. This guide covers […]
30.10.26
Congratulations! We are happy to announce our new Silver GLPI Network partner in France: ALL4IT. ALL4IT is an IT consulting and services company that has specialized in integration for more than 20 years. Its expertise also covers managed services, cybersecurity and IT infrastructure optimization. Based in France and active internationally, the company helps organizations manage […]
29.10.26
From October 7 to 9, 2026, Teclib' travelled to Riga, Latvia, home of Zabbix's global headquarters, to take part in the Zabbix Summit. Our CEO, our Channel Manager, our Partner Success Manager and our Technical Writer were there with a clear goal: to get to know the Zabbix ecosystem from the inside, understand how its […]
28.10.26
12.0.1 and 11.0.12 releases fix several security issues that have been recently discovered. Update is stronglyrecommended! Many bug fixes have also been made, read the changelogs for more details: You can download the new archives on GitHub: https://github.com/glpi-project/glpi/releases You will find below the list of security issues fixed in theses bugfixes versions: We would like to thank all […]
27.10.26
Congratulations! We are happy to announce our new Silver GLPI Network partner in France: AXEL IT Solutions. Based in Paris La Défense, AXEL IT Solutions specializes in ITIL process tooling. The company helps organizations turn ITIL practices into a working ITSM platform. Its team supports clients at every stage: deployment, integration and functional evolutions of […]
21.10.26
On October 21, 2026, at 14:00 UTC, the PHP development team released critical security updates addressing two major vulnerabilities, tracked as CVE-2026-109618 and CVE-2026-109619 (commonly referred to as "php2shell"). Full technical details regarding these flaws, their potential security impact, and recommended workarounds can be found in the official PHP.net announcement. Here is a breakdown of what this security advisory means for your ITSM infrastructure and how […]
19.10.26
We are pleased to announce the official release of the GLPI AI 2.0 plugin. This new version is a complete rewrite of GLPI's artificial intelligence plugin. Built on top of the Symfony AI bundle, it has been designed to deliver smooth, sovereign and customizable assistance at the heart of the daily work of support teams […]
ARSEAA is a French non-profit association with 1,800 employees, active in the medico-social, healthcare, social and training sectors. It now handles both IT support and building maintenance in a single GLPI instance, hosted on GLPI Network Cloud Private in France. The tool was first deployed to solve maintenance issues at one facility. Here is how […]
12.10.26
Congratulations! We are happy to announce our new Silver GLPI Network partner in the United Kingdom: Infotel UK. Infotel is no stranger to the GLPI community. The company has worked with GLPI since 2006 and is already a Platinium partner of the GLPI Network. With this new Silver partnership, Infotel UK brings that experience directly […]
08.10.26
GLPI-Agent 1.21 has been released. You can download it on the GLPI Agent github project: https://github.com/glpi-project/glpi-agent/releases/tag/1.21 Regression fix Firstly, this release is published earlier to fix a regression introduced in 1.20: Enhancements The release comes also with few enhancements: You can check changes details in the official online Changelog available here: https://github.com/glpi-project/glpi-agent/blob/1.21/Changes Packaging About packaging, […]
07.10.26
GLPI 12 is the latest major release of the open-source ITSM solution. It introduces a completely redesigned Knowledge Base, gives administrators greater control over active user sessions, and ensures that internal deadlines automatically follow the team responsible for the work. The release also strengthens platform security, with no additional configuration required. In this article, we […]
06.10.26
What is the SCIM protocol (System for Cross-domain Identity Management)? Automating identity management has become a top priority for any company that keeps adding business applications. This article covers the essentials of the SCIM protocol: what it is, how it works technically, the concrete benefits it brings to IT teams, and how it compares with […]
1 2 3 … 21
chevron-right
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram