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22.10.24

Join our GLPI Administration training in March 2025

We are organizing a new GLPI training session in March, which will take place in Paris.

🗓️ From March 24 to 28, 2025

🎟️ €2,500 excl. VAT / participant

🇫🇷 French

Target Audience: IT technician, asset manager, help desk manager (call center), GLPI functional administrator, quality manager.

Prerequisites:

  • Have a GLPI instance in-house or on glpi-network.cloud, for several months or years, running on version 9.5.x or 10.0.x
  • Understand ticket concepts (incident or request), ticket management between teams, ticket lifecycle (new, in progress, resolved, closed)
  • Understand category concepts (tickets related to software, office software, business software, tickets related to hardware, printers, computers, monitors, etc.)
  • Know how to create a ticket in GLPI, assign it to a group of technicians or a specific person and ensure its processing, resolution, and closure
  • The training includes theoretical information on GLPI followed by hands-on workshops: one workshop will be installing a GLPI 10.0.x instance on a Debian 11 server (optional and requires Linux knowledge); other workshops will be done via the GLPI 10.0.x graphical interface.

Program:

  • Recap of IT best practices: Asset Management and User Support
  • GLPI: prerequisites, installation, update.
  • Usability elements.
  • Authentication modules: Local accounts and Active Directory integration.
  • Entities.
  • Profiles.
  • Manual asset management.
  • User support.
  • Operations.
  • Plugins: Datainjection and Formcreator
  • Advanced functional administration of user support.
  • Advanced asset management.
  • Presentation of the GLPI Network Offer.

Interested? Sign up for the waiting list: https://forms.gle/PAj4cR1TayDP8F2T7

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Join us!

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