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19.10.26

GLPI AI 2.0 : une nouvelle étape pour l'assistance intelligente dans GLPI

Nous avons le plaisir de vous annoncer la sortie officielle du plugin GLPI AI 2.0.

Cette nouvelle version constitue une réécriture complète du plugin d'intelligence artificielle de GLPI. Développée au-dessus du bundle Symfony AI, cette refonte a été conçue pour apporter une assistance fluide, souveraine et personnalisable au cœur du quotidien des équipes support et des gestionnaires de parc IT.

Une intégration repensée au cœur de vos processus ITSM

GLPI AI 2.0 s'intègre directement dans l'interface de travail habituelle pour accompagner le traitement des tickets, l'enrichissement de la base de connaissances et la gestion des actifs.

1. Assistant Chat & Actions rapides

Un assistant virtuel interactif est désormais accessible depuis les tickets, les actifs et les articles de la base de connaissances. L'assistant lit le contenu de l'élément à l'aide des outils internes de GLPI, formule sa réponse à partir de ce contexte précis et transmet le résultat en streaming.

Des actions rapides en un clic permettent de lancer directement des requêtes courantes :

  • Expliquer un problème ou une procédure.
  • Résumer un fil de discussion complexe.
  • Suggérer une résolution adaptée.
  • Préparer un brouillon de réponse.

2. Triage automatique et recherche sémantique

Pour réduire le temps de qualification initiale des demandes, le plugin propose un outil d'aide au triage :

  • Qualification en un clic : la catégorie, l'urgence et l'impact d'un ticket peuvent être suggérés automatiquement.
  • Base vectorielle et éléments similaires : chaque ticket peut être résumé dès sa création et vectorisé. Cela permet d'exécuter une recherche sémantique performante et d'afficher les tickets ou articles de la base de connaissances apparentés, accompagnés d'un score de pertinence et de la justification du rapprochement.

3. Outils dans l'éditeur TinyMCE & Dictée vocale

Au niveau de la saisie de texte, une icône dédiée dans l'éditeur TinyMCE permet de retravailler immédiatement le contenu rédigé :

  • Correction et relecture.
  • Reformulation et simplification.
  • Ajustement du ton ou synthèse du message.
  • Dictée vocale : intégration d'un microphone pour saisir des commentaires ou des réponses à la voix.

4. Serveur MCP (Model Context Protocol)

Les outils utilisés par l'assistant interne de GLPI sont également exposés à travers un serveur MCP intégré. Cela permet à des clients MCP externes (tels que Claude Desktop, VS Code, etc.) d'interagir directement avec votre instance GLPI selon vos besoins d'automatisation.

Souveraineté des données et liberté de choix (BYOK)

L'un des principes fondateurs de GLPI AI 2.0 est la liberté de choix des modèles et des fournisseurs d'IA (Bring Your Own Keys / BYOK). Vous conservez la maîtrise totale de vos clés d'API et de la confidentialité de vos données.

  • Multi-fournisseurs : compatibilité native avec Mistral, Ollama, OpenAI, Anthropic, Google Gemini, Azure AI, et d'autres.
  • Segmentation par fonctionnalité : vous pouvez définir un modèle par défaut ou attribuer des modèles distincts selon les tâches (par exemple, un modèle léger pour les actions simples et un modèle plus performant pour les analyses complexes).
  • Assistant de configuration : dès l'installation, un parcours guidé vous aide à sélectionner facilement vos fournisseurs, à configurer les droits d'accès et à activer les fonctionnalités souhaitées.

Disponibilité

Le plugin GLPI AI 2.0 est disponible dès aujourd'hui sur le GLPI Marketplace. Il est inclus dans toutes les souscriptions GLPI Network.

En savoir plus et télécharger

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