Why configure SMTP with GLPI?
Technical advantages:
Using SMTP with GLPI is crucial to ensure effective, secure, and automated communication between the ticket management system and users, as well as technical teams. SMTP allows real-time notifications, ticket management via email, integration with other messaging or monitoring systems, while ensuring the security of exchanged data. In short, SMTP improves the operational efficiency of IT service management and user satisfaction in a professional environment.
User advantages:
Ensures secure email exchange
About
SMTP
The SMTP (Simple Mail Transfer Protocol) layer in the context of GLPI's e-mail notifications plays a crucial role in sending these notifications. GLPI's e-mail notifications keep users informed of actions and changes relating to tickets, requests and equipment. They can be customized to include specific information as required. Administrators can configure the events that trigger these notifications via GLPI settings.
