We are organizing a new GLPI training session in April that will take place in Paris.
🗓️ From April 14 to 18, 2025
🎟️ €2,500 excl. tax / participant
🇫🇷 French
Audience: IT technician, asset manager, helpdesk center manager (call center), GLPI functional administrator, quality manager.
Prerequisites:
- Have a GLPI instance in-house or on glpi-network.cloud, for several months or years in version 9.5.x or 10.0.x
- Understand ticket concepts (incident or request), ticket management across teams, ticket lifecycle (new, in progress, resolved, closed)
- Understand category concepts (tickets about software, office software, business software, hardware, printers, computers, monitors…)
- Know how to create a ticket in GLPI, assign it to a group or individual, and manage, resolve and close it
- The training consists of theoretical input on GLPI followed by hands-on workshops. One workshop involves installing a GLPI 10.0.x instance on a Debian 11 server (optional, requires Linux knowledge). Others will be done via the GLPI 10.0.x GUI.
Program:
- Review of best IT practices: Asset Management and User Support
- GLPI: prerequisites, installation, update
- UI elements
- Authentication modules: Local accounts and Active Directory integration
- Entities
- Profiles
- Manual asset management
- User support
- Operations
- Plugins: Datainjection and Formcreator
- Advanced functional admin of user support
- Advanced asset management
- Presentation of GLPI Network Offer
Interested? Sign up for the waiting list: https://forms.gle/PAj4cR1TayDP8F2T7
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Every year, we get together from different parts of the world, to celebrate our famous Teclib' Day, a friendly and professional event where we talk about Teclib's progress and future plans and, of course, spend a good time together. This year's event was on Thursday, June 13, at Tronchay Farm in Courville-sur-Eure which is also the Ferme du Tronchay Gallet, where the famous Schorle du Beauperché is produced. We also celebrated Teclib's 15th anniversary! 🎉 🥳
The event started with a warm welcome for employees with coffee and croissants, and some casual conversation.We then had professional presentations to talk about our expectations, developments, and our goals for the end of 2024 and 2025.We started with Loïc Lefur, Sales director, who introduced his team of Channel Managers:Samra Mola: Channel Manager based in Italy.Virginie Nivard: Channel Manager based in Ireland.Anna Kostrzewska: Channel manager based in Poland.-Christian Casalegno: Channel Manager based in Spain.
Next, Daniela Buxó, Marketing Manager at Teclib', shared statistics about the business in terms of marketing and goals for this year and next year.
After that, was the technical team's time. Alexandre Delaunay and the product team, spoke about news and developments in GLPI and future releases such as GLPI Carbon, GLPI v11, and much more that we will share with you soon.
Chloé Robin, Buy The Way's director, along with Alexandre Fageon, the Consulting Director, presented their new website, which you can find here: https://buy-the-way.com/ and also discussed their clients, developments, and objectives.
To conclude the presentations, our CEO, Pascal Aubry, spoke about financial figures, objectives, recruitment, and more. He also thanked each of us for our work over the years and set the tone for enjoying this exciting day!
Last but not least, our Teclib' Edition's director, François LEGASTELOIS, wanted to highlight the full participation of his team, including R&D, Product, Cloud, Administration, Marketing, Support, Professional Services, Sales, and Legal. He also extended his sincere thanks to our CEO, Pascal.
Teclib' is always looking for new talents! Do you like the world of IT and Open Source? Or are you a fan of GLPI and want to contribute to the development of our service every day? Apply here: jobs@teclib.com.
After the presentations, we made a group activity: a treasure hunt with maps and a final goal: plant a tree. We could choose from cherry, apple, pear, almond, and many other trees! It was a very memorable and nice activity to share with all the teclibers.
Finally, we enjoyed aperitifs, music, and discussions with colleagues. And of course, Happy Birthday, Teclib'!
Thank you all for participating in this Teclib' Day. We are very happy to move forward and meet the new people who have joined Teclib' over the years. See you again at the next Teclib' Day!
Stay connected ! Follow us on social networks so you don't miss any news!
Teclib' keeps supporting Christian. This time, in the "Challenge Paris - Nice" 🚴♂️
After only some days since the last race, our associate Christian Osorio Bernal, member of the Club Sardines Triathlon Marseille, is embarking himself, supported by Teclib', into a new goal: "Challenge Paris - Nice".
“A week after running the Grande-Motte Half-Marathon, here we are with Teclib on the eve of the Paris - Nice Challenge. Race which resumes the last stage of the “Race to the Sun” starting in cold conditions in Paris and ending with warmer temperatures in Nice. However, this year, cold, rain and snow are on the horizon! Another work of resilience, resistance and determination in sight!
I'm looking forward to being able to do a long outing with a lot of elevation gain, certainly not like the EmbrunMan, but the 140km and the 2800D+ will be felt 7 days after the Half-Marathon! This will allow me to take stock of the state of fitness at 5 months of the Alpe d’Huez triathlon!
So, despite the almost certain absence of sun, let's keep smiling to warm the heart and enjoy the legs with unique landscapes and astonishing views.
Paris - Nice, Teclib’ and I are happy to be part of this challenge this Saturday March 9, See you tomorrow 😀”
Today, March 11th, Christian has completed his race, and we are eagerly awaiting his initial impressions of this significant challenge! We were thrilled to accompany and support him throughout this journey, which held great importance for him.
“Rainy race... happy race... that was the attitude to adopt on Saturday, March 9th, at the 2024 Paris-Nice Challenge. Cold, rain, and slippery ground are never conducive conditions for achieving top results, but they do allow for a work of resilience, resistance, and determination. Essential qualities for the major goals of this year in July and September!
Good vibes and self-deprecation quickly took over, turning this course into a real challenge!
At the finish line, there was a taste of victory over oneself.
The body sends negative signals to stop being in uncomfortable conditions, but the mind only thinks about reaching the finish line. The landscapes and villages crossed were splendid... La Turbie, Col d'Eze, the great corniches, Villefranche sur Mer…
The fitness level was there, promising for the coming months as we begin triathlon and marathon preparations. I have fond memories of the last two climbs of this Paris-Nice, where a 14% slope for 2km almost made me put my foot down, especially the Col de Quatre Chemins segment!
See you soon for the next races with Teclib' - the official editor of GLPI software.”
We are delighted to announce that Teclib' will be supporting our associate Christian Osorio Bernal, member of the Club Sardines Triathlon Marseille, in the Half-Marathon in La Grande-Motte, France 💪
As you're aware, Teclib' stands behind the aspirations of our employees! Let's recall! In August 2023, Christian competed in EmbrunMan alongside Teclib', serving as his official sponsor!This year, we're continuing this tradition to champion and back Christian, not only our colleague but also an outstanding athlete!
"I am extremely happy to be able to run again under the Teclib - GLPI banner! The renewed confidence and support for 2024 set some very exciting goals throughout the year.In 2 days, I'll be wearing my first bib for a Half-Marathon in Grande-Motte with the aim of beating my personal record and achieving 1h26! It won't be easy, even though the preparation over the past 2 months has generally gone very well. The last two weeks have been challenging, but the work is done, the sessions respected, the heart rate adjusted to the target pace of 4'07min/km ... however, the course of the race still presents many relaunches and turns that will need to be negotiated with caution, muscles will be called upon to be present and ready to endure these intensity variations!This Half-Marathon aims to improve my speed and undertake smart preparation for the two main goals of 2024! There will be a cycling race on March 9, the stage of the Paris-Nice Challenge. With these first two races, the goal is to remind the body and mind that on July 25 and September 1, it will need to be ready!Since the EmbrunMan, the enthusiasm and love for pushing boundaries has known no limits, So I've decided to go for a marathon under 3 hours! I did the Valencia Marathon (Spain) in December 2023 with a time of 3h09! One of the most beautiful races I've done and experienced, so for the sub-3 hours, I'll go to Colombia to run the Medellin Marathon, at 1500 meters altitude, after 9 years without returning! A moment that promises to be rich in emotions, sharing with my family on the other side of the Atlantic, the love for sports and the Marathon!But in the meantime, we haven't forgotten the triple effort, so with Teclib - GLPI, we'll be present at the Alpe d'Huez Triathlon to face a demanding race due to the elevation gain, altitude, and heat on July 25, 2024! An objective that will see 82 Sardines present, an international race and one of the most beautiful in France! Another Triathlon is scheduled for early October in Cali (Colombia), but this will depend on my recovery status from the Medellin Marathon!So, 2024 promises to be rich in emotions, with athletics, cycling, triathlon, and a sponsor who commits once again to this adventure, but this time throughout the year. A heartfelt thank you for this important support throughout this new year!See you soon with the race stories"
“The excitement was high for this first race with a target time of 1h26. I had apprehensions due to several days of accumulated fatigue, a sleep debt that had already impacted my recent training sessions. I must be honest... I hesitated to start when I saw the weather forecast indicating rain throughout and gusts of wind up to 55km/h. These were not optimal conditions to enjoy a race, let alone perform well. Doubt lingered, but the joy of competing and the excitement of running for what I had trained for quickly took over.First bib, first great joy of the year!!Certainly satisfied with the result, but not forgetting to mention the flooded parts of the course, the mud, the ups and downs that had to be negotiated with caution to avoid further muscle trauma or risk of falling. Shoes completely soaked, my water bottle lost at the 10km mark... it was not looking good!But the EmbrunMan and Marathon experiences reminded me that the greater the difficulty, the more beautiful the end!So, I gathered myself, mentally adapted to the conditions, asked my body to follow my instructions, and give its best once again.It was there for me again, connecting with the mindset now ready to set aside the difficulties and embrace the joy that the Half Marathon brings!My condition at 17km was akin to that of 36km into a marathon! That's the goal indeed, the Medellin Marathon (Colombia) on September 1st.The new objectives added to this race have become resilience, endurance, and determination.The result is not bad at all, 1h28:52 sec, despite not achieving the 1h26 goal, I equaled my time record, considering the weather conditions, as in October 2023, I had done 1h28:32 secs at the Semi-Marathon de Vincennes.A big thank you for taking the time to read, see you soon for the next race on March 9, 2024: Challenge Paris - Nice (140km/2800D+) in Nice, France.”
We invite you to join this free webinar presented by our Gold partner in Slovakia - OMNICOM, the subject will be "Service request management supported by GLPI"
On February 1, 2024 from 10:00 a.m. to 10:45 a.m. presented by Miroslav Hlohovsky CEO, Head of Digital at OMNICOM.
Join their webinar “Service Request Management with GLPI”. Explore GLPI’s capabilities for streamlined service requests. Don’t miss this opportunity to improve your understanding and improve the management of your service requests.
GLPI Partner's Day event, held on October 27th in Paris, was a global gathering that brought together over 60 partners representatives from 18 different countries. This event served as a platform for networking, collaboration, and the exchange of ideas among our valued partners, demonstrating the strength and diversity of our international network.
The event took place on the "River Palace" boat, which cruised along the Seine River for 2.5 hours, providing an elegant backdrop for discussions and collaboration. The guests engaged in productive conversations while enjoying panoramic views of Paris's iconic landmarks during the cruise, enhancing the overall Partner's Day experience.
The agenda began with a warm welcome, followed by an opening presentation by our CEO, Pascal Aubry.
This presentation set the tone for the event, highlighting Teclib's vision and the significance of our global network. Mr. Aubry highlighted the importance of the open-source business model, which relies on financial support from customers purchasing GLPI Network support or using GLPI Network Cloud. These financial resources are vital for ongoing product development and the addition of new features, fostering collaboration between Teclib, partners, and customers to ensure the continuous improvement of GLPI.
Next, our guests had the opportunity to get to know the Teclib sales team and meet our channel managers. It was a unique chance to put faces to the voices they collaborate with daily.
Loïc Le Fur, Sales Director, expressed his sincere gratitude to each of the invited members for their presence and dedication to GLPI. He then handed over the mic to the channel managers, starting with Anna Kostrzewska, based in Poland, and Samra Mola, operating from Italy. Both shared crucial data related to our global partnership network, including the number of partners, the worldwide GLPI user count, and the various partner offerings (Silver, Gold, and Platinum levels).
Following that, Polina Marishicheva, Marketing & Communication Manager, took the floor to share some revealing data about the traffic on the following websites:
She also discussed the visibility Teclib offers to partners to expand GLPI support effectively.
Teclib´ Platinum partner EORIS, presented by Alexandre Tur, Sales Director, shared a significant success case of GLPI implementation in a major French engineering company which aimed to standardize its processes across all its French subsidiaries. They approached EORIS to see if GLPI could meet this need, and once again, GLPI proved to be the ideal tool for the job.
Teclib Gold partner, OMNICOM, presented (by CEO Miroslav Hlohovsky) their GLPI project "City of Košice". This project came with several challenges due to its extensive scope. One of the most significant challenges was the need to include all existing IT technician teams from 12 municipal organizations. Additionally, all IT users in the city of Košice, totaling 1,500 users, needed to be integrated. The goal was to centralize all IT requirements into one system, making it easier for users to request services and for technicians to manage them.
You can find the complete article about the city of Košice here: https://glpi-project.org/success-story-omnicom-city-kosice/
These real-users testimonials explain the vital link between Teclib and our partners.
GLPI, one of the most widely deployed ITSM software globally, plays a crucial role in the evolution of both the software and our partnerships.
The day continued with a presentation by Alexandre Delaunay, Head of GLPI Development, who shared the GLPI roadmap, the latest news, including new plugin features and updates, and engaged in constructive discussions with event participants.
The time came for the cocktail reception, followed by a two-and-a-half-hour cruise on the Seine. Our guests had the opportunity to enjoy exceptional views of Paris's iconic landmarks, including the Eiffel Tower, while relaxing on the boat's deck.
The GLPI Partners' Day 2023 was a resounding success, strengthening the bonds that unite us worldwide. This event not only presented the Teclib team but also underscored our commitment to our partners. We look forward to continuing this journey together and exploring new opportunities for the future.
We want to extend our warm thanks to all our partners who made this celebration possible. It's their trust and collaboration that continue to fuel Teclib's growth and prosperity. The Teclib Partners' Day 2023 will remain memorable in our company's history, and we await the next steps in this fantastic adventure.
For more information on our partnerships and solutions, please don't hesitate to contact us: https://glpi-project.org/contact_us/
Teclib remains at your service to answer all your questions and discuss promising future collaborations: https://glpi-project.org/partners/
Thank you once again for your valuable participation in this exceptional event. See you at the next GLPI Partner's Day!
Over the last three days, it-sa Nuremberg brought together the main players of the IT security industry, with approximately 800 exhibitors showcasing their expertise. At the event, GLPI, in collaboration with our partners from Würth Phoenix and Gravitate, took the spotlight as they presented their comprehensive monitoring solution, NetEye. This presentation captivated the attention of visitors, providing them with profound insights into how NetEye seamlessly integrates monitoring and surveillance across all components, including Asset Management, into a centralized solution. "At the end of the day, the primary goal for IT professionals remains constant: ensuring uninterrupted application availability for end-users. Downtimes are simply not an option; they underpin the very core of all business processes," eloquently summarizes Claus Huber, CEO of Gravitate, as he encapsulates the challenges faced by our valued customers.
NetEye, SIEM, and SOC – Seamless Synergy
The visitors showcase featured the application of NetEye with SIEM technology within Security Operations Centers (SOCs), alongside integrated asset management enhancements enabled by GLPI. "We resonated with a multitude of visitors through our presentation of NetEye and GLPI," notes Georg Kostner, Business Unit Manager and NetEye Mastermind at Würth Phoenix. "The positive response at our booth and the subsequent follow-up appointments further reinforce our commitment to in-house development, close partnerships, and platform expansion," Kostner emphasizes.
20 Years of Development with Visions that Became Reality
Two decades ago, Würth Phoenix embarked on a journey to develop a holistic solution for IT monitoring, including GLPI. This endeavor was inspired by the realization, gleaned from numerous Systems Management and Security projects, that existing singular solutions on the market catered to highly specific requirements, leaving a critical gap in comprehensive monitoring. No solution could seamlessly amalgamate all facets of information security and business-critical data into monitoring, thereby creating a real-time depiction of IT impact chains.
Cyberattacks are on the Rise – Path Attack Management with XM Cyber
Another highlight at our partners booth was the unveiling of XM Cyber's Path Management, harnessing the power of artificial intelligence. As an XM Cyber partner, Gravitate showed how Attack Management adopts the attacker's perspective, scrutinizing an entire company's IT landscape through the eyes of an intruder. It seeks to identify the quickest and easiest routes to access the 'crown jewels,' the most precious information within the organization. The analysis results inform the most efficient security enhancement measures. The considerable interest in XM Cyber is no coincidence. Data theft and digital espionage inflict an annual cost of €206 billion on the German economy, with the actual figure likely being much higher due to underreporting. Moreover, the threat of cyberattacks fueled by artificial intelligence has significantly intensified in recent times. XM Cyber addresses this critical gap in cybersecurity.
We're excited to share our experience from participation in the NetEye User Group event, which was organised by Teclib´ Gold partner in Germany Wüerth Phoenix on the 21st of September in Nuremberg. It was a day full of learning, networking, and, of course, fun!
The program of the event included several speakers:
All slides are available in .PDF format on the website of the event: https://gravitate.eu/neteye-user-group/
One of the standout features of GLPI is its ability to offer a wide range of functionalities within a single platform. Whether it's asset management, ticketing, or user management, GLPI brings all these features together seamlessly.
The presentation also highlighted the platform's commitment to improving, and staying at the forefront of IT asset management and ticketing solutions. Teclib's role as the official editor of GLPI was acknowledged as a growing factor in this journey, emphasising the importance of collaboration, community, and open source in the world of IT management.
Teclib and Würth Phoenix are forging a strong partnership aimed at advancing open-source collaboration through the integration of GLPI into NetEye, creating an integrated unified system platform.
This collaborative effort operates on several key fronts, including Research and Development, where both teams pool their expertise to improve the capabilities of NetEye.
Additionally, the partnership places a significant emphasis on Security with a DevSecOps approach, ensuring that the integrated solution maintains the highest levels of data protection and resilience. Furthermore, their joint Customer Service Support and Delivery - Consultancy efforts ensure that clients receive appropriate assistance and consulting services throughout their journey with the integrated NetEye platform.
Users have the option to enhance their NetEye subscriptions by incorporating GLPI on-prem subscriptions, providing a comprehensive view of the extensive value-added services available within the integrated NetEye ecosystem.
With the support of its dedicated community and official partners GLPI is well-equipped to continue its journey from good to great in the world of IT asset management and ticketing.
At Teclib', we believe that in life, it's important to chase your personal dreams. This helps you grow as a person, feel satisfied, and discover more about yourself. One of our employees at Teclib', Christian, had a dream: he wanted to participate in the Embrunman race.
Christian after finishing the EmbrunMan race.
On the 16th of August 2023 Christian completed the race, and we are really happy for him. After crossing the finish line and spending time with his friends and family, Christian shared his experience with us:"I want to tell you about the race – it was the happiest moment of my life so far!The stress started as soon as the signal went off for us to start swimming. I had to swim in the dark, without light, so I followed others until the sun came up. When I got out of the water, my time was 1 hour and 10 minutes – which was great! That was my goal – to swim fast and efficiently. I achieved it!Getting ready for the biking part, I realized it was going to be a very long day, at least 7 hours and 30 minutes of cycling before the marathon. I cycled for 8 hours with a 30-minute delay. I decided to be careful on the downhill parts to avoid accidents like the one I had three weeks ago. On the uphill sections, I kept my energy steady at 200 watts and managed the Izoard pass.Around kilometer 140, I had doubts, but my coach encouraged me. He said I was behind by 20 minutes, but I was strong where others were not, especially in the marathon. EmbrunMan is tough mentally, but I could do it. I knew it was going to be hard, and I signed up for it, so I kept going.Finishing the bike part was great, but the moment I looked forward to the most was the marathon. My coach gave me a strategy: run at 5 minutes and 10 seconds per kilometer for the first 14 kilometers, then at 5 minutes and 25 seconds per kilometer for the next 14 kilometers, and then just do my best for the last 14 kilometers.I followed his advice, sometimes even running faster than I expected. I kept my energy in check and maintained a steady pace. Gradually, I caught up with those who were ahead of me. I felt like I was floating, even though I was tired and dehydrated.
Christian running during the EmbrunMan race.
The last 14 kilometers felt never-ending, and I thought I might collapse. I saved my last energy gel until I felt like I was losing control at kilometer 39. Taking it gave me the strength to cross the finish line. I saw my Colombian flag held by a fellow athlete, and I proudly finished the race.I heard my mom's voice and the cheers from my fellow athletes from Les Sardines Club throughout the race. It took me 13 hours and 54 minutes, but I achieved my secondary goal of finishing in less than 14 hours. The main goal was to complete the marathon in less than 4 hours, and although I did it in 4 hours and 10 minutes, my friends called it "the comeback" because my coach said it was an impressive marathon.I finished feeling dizzy and dehydrated, but my triathlete friends assured me it was normal. They told me to rest a bit in the medical tent. That's how I ended the most anticipated day of 2023 and the most wonderful day of my life so far!My mom was a huge support before, during, and after the race. Seeing her along the course gave me energy and made me proud. Friends and other members of Les Sardines Club were there at different points along the 231-kilometer race. Without them, no one could finish a race like this. The medal I earned belongs to them too."
Christian's results after the EmbrunMan race
Teclib' is thrilled to sponsor and support Christian in his athletic journey. We believe in the values of determination, perseverance, and pushing boundaries, which Christian exemplifies through his participation in the Embrunman race. We are proud to stand behind him as he embodies these athletic ideals.
"With only a few hours left before the EmbrunMan event, I'm starting to feel a good kind of nervousness! I've been getting ready for this day for 8 months, working with my Club members, family, and friends. It's all been leading up to August 15.As the time goes by, I'm feeling more and more excited and happy. I can't help but imagine myself crossing the finish line tomorrow during the race!
Christian Osorio prepares for Embrunman 2023.
The bike ride I'm going to do will be the longest one I've ever done. But I feel prepared because I've been training with my coach and the Les Sardines Triathlon Marseille Club.
The plan for eating and drinking is all set! I've included my race plan and imagined how it will go".
This is what I'll use during the race in the three different parts. Each thing has an important job, and I can't forget anything. If I do, I'll have to make choices during the race to adjust my speed, stop to eat and drink at the planned times, and change how I get my energy and water. The weather will be very hot, so I think I'll need to drink about 800ml of water every hour for 12 hours. I'll also eat about 66g of sugar every hour for 12 hours, and I'll have to keep taking minerals to help my body hold onto water. To stay safe in the sun, I'll wear a white helmet, a cap, and use SPF 50 sunscreen for kids! I've got the tools to change my bike tire two times if I need to.
Wow, I'm so excited to do this race with a big uphill climb of over 400 meters! I want to feel every step of the way up to the 42nd kilometer. I know there will be times when I feel sure of myself, times when I doubt, feel scared, zone out, and even times when everything seems unclear. But these moments will make me think and grow, and I'll make important choices.
This kind of challenge is like practice for life. It will help me handle everyday challenges calmly, with discipline and accuracy! I'll be really happy when I finish this triathlon that I'm looking forward to so much. I hope I'll have a medal around my neck tomorrow! 🏅
