CTL Information Technology (Zamora Hills LLC) is an ally in the digital transformation of its clients, offering them support, security, and management solutions. The company's pillars are its infrastructure, human resources, and well-developed processes.
🌐 Website: https://bit.ly/3CNQwV4
We are happy to see GLPI ITSM expanding internationally and supporting more and more clients through our GLPI Network offer, whether on-premise subscription or Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means:
If you want to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
SIS Afrique is an IT solution integrator, founded in 2006. Today, it is a major player in Mali in its fields of expertise, which include:
🌐 Website: https://bit.ly/4aPXAwS
We are happy to see GLPI ITSM expanding internationally and to support more and more clients thanks to our GLPI Network offer, whether on-premise or in the Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means:
If you would like to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
Founded in 2001, DEODIS is a consulting company specializing in Enterprise Service Management and the digital transformation of organizations. DEODIS also has recognized expertise in IT frameworks: ITIL®, DevOps, and Agile/SCRUM, relying on over 350 experienced consultants who share the same values: Excellence, Commitment, Innovation, and Friendliness.
DEODIS experts work alongside their clients to define IT service strategies, build and improve processes, select and integrate technology solutions, and manage change. DEODIS has two service centers located in Paris and Aix-en-Provence, dedicated to maintaining operational conditions and evolving their clients’ ESM solutions.
🌐 Website: https://bit.ly/42DjAZM
We are happy to see GLPI ITSM expanding internationally and supporting more and more clients through our GLPI Network offer, whether by on-premise subscription or in the Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means:
If you want to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
Since 2010, STERE has been supporting its clients in implementing BI solutions. Their expertise covers the entire process, from needs definition to tool deployment and user training.
They stand out for their ability to advise, develop, and integrate solutions—an approach validated by the trust of renowned companies, both nationally and internationally.
In the field of Data projects, STERE plays a key role, bringing its expertise to organize teams and ensure budget control.
Experts in reporting solutions, they are also partners of Qlik and Talend, further strengthening their position in the Business Intelligence world.
🌐 Website: https://bit.ly/4hhoW1g
We are happy to see GLPI ITSM expanding internationally and supporting more and more clients thanks to our GLPI Network offering, whether through on-premise subscriptions or in the Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means:
If you wish to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
ISHANGO IT SOLUTIONS is a company based in the Democratic Republic of the Congo, specifically in the Greater KATANGA region, active since 2018. Specializing in IT outsourcing, the company also offers a wide range of IT services to businesses, thereby addressing diverse needs in the field of technology.
🌐 Website: https://bit.ly/4ax0XZo
We are pleased to see GLPI ITSM expanding internationally and supporting more and more clients thanks to our GLPI Network offer, whether through on-premise subscription or in the Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means :
If you want to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
These locations support both Private and Public Cloud deployments, offering robust and versatile hosting options:
For organizations needing exclusive hosting environments, we have expanded our Private Cloud offering to the following regions:
Our Cloud services are designed to provide seamless IT management with top-tier performance and security. With this expansion, we ensure:
We are already working on expanding our Public Cloud hosting zones. Stay informed about the next locations soon to be available, offering even more flexibility for your deployments.
This is the perfect time to take advantage of these new hosting options for your GLPI Cloud needs. Whether you're managing IT assets, optimizing workflows, or ensuring compliance, our extensive hosting network is built to meet your requirements.
For more details on these updates and how they can benefit your organization, visit https://myaccount.glpi-network.cloud/register.php or contact our team.
Thank you for choosing GLPI Cloud. We look forward to continuing to support your IT management.
PLSS Soluções was founded in 2004 with the main goal of providing services focused on customer satisfaction. Having used the GLPI tool since 2010, the company has become truly passionate about it and helps many clients adopt and deploy it effectively. Each client receives personalized treatment, whether for the implementation of GLPI or for server and cloud infrastructure solutions, while staying at the forefront of new technologies and market trends.
In its constant pursuit of quality, PLSS obtained the MPS.BR certification, a program created in 2003 by Softex to improve the capabilities of Brazilian IT companies.
What sets PLSS apart is its team: the staff is the true strength of the company.
🌐 Website: https://bit.ly/40zSy32
We are happy to see GLPI ITSM expanding internationally and to support more and more clients thanks to our GLPI Network offer, whether through on-premise subscription or Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Being a partner means :
If you would like to represent and deploy GLPI in your country, contact us: https://glpi-project.org/fr/contact/
Three main reasons why calls are not resolved are: authorization issues, incorrect information, and lack of details. (J.D. Power) These challenges are a daily burden for support teams, leading to delays, inefficiencies, and frustrated customers. However, with a system like GLPI, managing the ticket lifecycle becomes easier, turning challenges into solutions.
Support teams face a lack of information in tickets, too many points of contact when tickets are opened, and many email threads regarding the same issue, making it harder to know the current status of work—not to mention large teams where multiple people work on the same ticket without being aware of others’ efforts.
Additionally, teams complete work on a ticket without proper approval of a solution, and three weeks later, the customer reports that a ticket wasn’t resolved—even though the service team thinks it was. Even incorrect authorization policies can leave a ticket unresolved or poorly resolved.
A computer that faces the same problem every week or every month could be replaced by a better solution if the team knew it was a recurring incident.
Issues like these are constant in support departments.
Assets face problems, and support staff would like to know a model or history of an asset they are working with—it's like a medical record for a patient.
If a doctor knows a patient's medical history, including past illnesses and treatments, the current consultation and prescription will be more accurate. In hospitals, we have a medical record for a patient. In GLPI, a ticket can be this medical record for issues and, when integrated with automatic inventory updates, a medical record for assets.
Using the same hospital example, when you first arrive at the hospital, the emergency team knows exactly the steps to ensure you receive proper support.
In Brazil, it's like this—when it’s not a huge emergency:
What first-level staff do not handle are other processes after this initial triage.
When doctors have access to your medical file, they work with the triage info and additional info provided during the consultation. There are no post-its or extra calls to the triage team. The doctor’s job is now to follow the next steps based on the available information.
The incident management process is almost the same. I often say service management applies to all departments that receive input and must provide output, whatever it may be.
When a person or asset faces an issue, they submit a request manually or automatically to indicate they need help—whether it’s to add new features to a service or fix something in a functional service.
The process in GLPI would look like this:
GLPI changes how the ticket lifecycle is managed by addressing the major challenges support teams face daily. From automated workflows to centralized and powerful timelines, ensuring transparency and collaboration every step of the way.
See how you can experience the same transformation for yourself.
Depending on demand, we are ready to increase the number of available servers and extend hosting to new areas, especially in Europe.
Take advantage of this new opportunity today and enhance your experience with GLPI Cloud!
👉 Register now
Blueprint 360 is a technology consulting company, specialized in IT governance, digitalization, quality management, and process automation. Their mission? Innovate to help businesses optimize their operations, improve efficiency, and ensure sustainable growth. With a team combining expertise and cutting-edge technologies, they offer tailor-made solutions to help organizations stay competitive in an ever-evolving digital world.
🌐 Website: https://bit.ly/3WuDlyP
We are excited that the GLPI ITSM solution is increasingly represented around the world and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you would like to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the advantages of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
