Community - www.glpi-project.org

Founded in 2002, Securnet is a well-recognized Portuguese technology company. It provides specialized solutions for infrastructures projects, within computing, storage, networking and cybersecurity areas. Securnet is also a support and integration services provider with a motivated and customer oriented team, recognized for their great support and managed services. It´s customer focus and high quality services has been rewarded with long term relationships and confidence of more than two hundred of private companies and public organizations.

Website: https://www.securnet.pt/

We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.

Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.

Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/

Always attentive to detail, we strive every day to ensure that our GLPI solution perfectly meets the expectations of our customers. Today, it is with pleasure that we present to you our new Gold partner: ITSM Factory.

« ITSM Factory supports you in your process of continuous improvement of the quality of your services, while respecting your business and regulatory constraints. Our Experts master the standards of good practice such as ITIL and the standards applicable to IT (ISO 20000, 27001, etc.). They will give you the keys to simplify the daily management of your IT services. Our GLPi Consultants support you at each stage of your project; from auditing, to training your users while going through integration and specific development. »

Website: https://itsm-factory.com/

We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool - your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.

Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/

We are excited to announce the fundraising for Anonymization plugin for GLPI! Our latest plugin will allow the data anonymization in GLPI, directly from the web interface of with the command line, either unitarily or massively and will be compatible with GLPI 9.4 and higher. Find the full description on Open Collective website: https://bit.ly/2KWGPpc When we will be able to collect what is needed, the development will take 10 days and will be introduced shortly after.

What is our goal? 5.900 euros.

Will this plugin be available for free for everyone? Yes!

How long will take the development? 10 working days.

So how can you support GLPI? If you are interested in participating to the development of our solutions, you can help us in many ways:

Support GLPI on Open Collective: We have created a special Contributor profile on our Open Collective page.
Support GLPI on Ko-fi: Every donation counts! If you do not want to use Open Collective you can join our campaign on Ko-fi. Donating has never been so easy… You can buy us as many cups of coffee as you wish.

Thank you for supporting us and our open source project!

We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: send us your request.Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us the request: please, click here.Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/

GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.
Although it is an open source project, our skills, expertise and time are not free. Your donations help us to continue developing GLPI, add more features and keep the project available for everybody.

Support GLPI on Ko-Fi:

Supporting GLPI with Ko-Fi is as easy as buying us a cup of coffee 🙂 Go to website https://ko-fi.com/glpi_teclib and just in the middle of the page you will see “Buy a Coffee for GLPI”. The amount of donation is fixed - 3 euros, - but you can select 2-3-15 cups by clicking the sign of “+”.

The amount of donation will be multiplied accordingly.

You can also add public or private message. The private message would be visible only for GLPI team. When you are done with the amount, click big red button “Support GLPI”, you will be redirected to the PayPal page. You do not need to have a valid PayPal account to complete the operation, but you will need a valid credit card to fill in all information you see on the screenshot:

After you finish filling in your information, click “Pay Now”. That is it! We will receive an email confirming your donation. Thank you for supporting GLPI!

MAKE THE DONATION NOW

Support GLPI on Open Collective:

If you would like to make a bigger donation, we have another option: Open Collective. https://opencollective.com/glpi-project On this website you can contribute our project starting from 5 euros.You will just need a valid credit card to proceed the transaction. Select the amount of your contribution, fill in your card details and click “make contribution”.

MAKE THE DONATION NOW

We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/

Teclib’ continues on expansion strategy in Brazil thanks to 2 partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Teclib is very happy to announce new companies, which have joined our partnership network:

GOLD level

ORIONTECH

“Oriontech is specialized in IT Service Management, Monitoring Systems and Analytics Tools. We have many experience in Consulting Services, System Integrations and Professional Services and use best practices to help organizations of any size improve their service management and service delivery capabilities by aligning, process, people and technology. Our services include IT and business processes design, implementation, support and training. We are passionate about making our customer’s project successful”.

Website: www.oriontech.com.br

SILVER level

Verdanatech

“We are a Brazilian company, founded in 2001 in the capital of the state of Pernambuco, Recife.Shaped with a goal of developing products, specialized in processes and services in the area of Information Technology (IT), supporting companies of various sectors, including other IT companies, to achieve their strategic objectives and to improve their business by using their structure and investments more efficiently”.

Website: https://verdanatech.com

Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/

Teclib’ continues on expansion strategy in Europe thanks to partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.Teclib´ is very happy to announce new company, which has joined our partnership network:Initiativa is an Italian company providing system integration and software development services.We do offer a mix of strong skills on enterprise platforms and technologies and a business-oriented approach so to support our clients letting them remaining focused on their business.Composed only by seniors, with a strong knowledge of the opensource market, Initiativa offers solutions where the keyword is integration, security and compliance. Accustomed to work with big and multinational entities, we are able to deliver solutions that meet the complexity of such big organizations.Website: http://www.initiativa.it/We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.Check the list of our partners: https://glpi-project.org/partners/

Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.

A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world's most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.What are the main pluses of Service Desk tool?1. Transparent communication2.Effective time management3.Shared expertise4.Better user experience 5.Clear track of the workflowStart automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article "ITIL V2 COMPATIBLE SERVICE DESK”.

Teclib’ continues on global expansion strategy thanks to 3 partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Teclib is very happy to announce new companies, which have joined our Silver partnership network:

SF2i.

Computer Services Company, in Nouméa & Koné (New Caledonia) & Pirae (Tahiti).

SF2i offers a wide range of services, organized into 3 business lines (IT Services, Training, Computer Engineering), to support companies, administrations, communities, around their Information System.

Website: http://www.sf2i.nc

ACT S.A.

ACT S.A. is a commercial and integrating company of technological products and services.

With more than 27 years in the Chilean market, we are committed to manage and improve the performance of our clients’ technological assets; with the support of our partners and highly qualified personnel.

Website: http://www.act.cl/

OMNICOM.

OMNICOM provides professional service in the field of educating and consulting, with the use of world-recognised methods, standards, and best practices. Our scope of services is based on holistic approach covering Governance, Processes, Tools and People. Through combination of expertise in areas like ITSM, DevOps, Agile, Lean, Digital transformation and open source tools, we are delivering high value services to our customers.

Website: http://www.omnicom.sk/en/Home.html

Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/