Community - www.glpi-project.org

GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.
Although it is an open source project, our skills, expertise and time are not free. Your donations help us to continue developing GLPI, add more features and keep the project available for everybody.

Support GLPI on Ko-Fi:

Supporting GLPI with Ko-Fi is as easy as buying us a cup of coffee 🙂 Go to website https://ko-fi.com/glpi_teclib and just in the middle of the page you will see “Buy a Coffee for GLPI”. The amount of donation is fixed - 3 euros, - but you can select 2-3-15 cups by clicking the sign of “+”.

The amount of donation will be multiplied accordingly.

You can also add public or private message. The private message would be visible only for GLPI team. When you are done with the amount, click big red button “Support GLPI”, you will be redirected to the PayPal page. You do not need to have a valid PayPal account to complete the operation, but you will need a valid credit card to fill in all information you see on the screenshot:

After you finish filling in your information, click “Pay Now”. That is it! We will receive an email confirming your donation. Thank you for supporting GLPI!

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Support GLPI on Open Collective:

If you would like to make a bigger donation, we have another option: Open Collective. https://opencollective.com/glpi-project On this website you can contribute our project starting from 5 euros.You will just need a valid credit card to proceed the transaction. Select the amount of your contribution, fill in your card details and click “make contribution”.

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We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/

Teclib’ continues on expansion strategy in Brazil thanks to 2 partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Teclib is very happy to announce new companies, which have joined our partnership network:

GOLD level

ORIONTECH

“Oriontech is specialized in IT Service Management, Monitoring Systems and Analytics Tools. We have many experience in Consulting Services, System Integrations and Professional Services and use best practices to help organizations of any size improve their service management and service delivery capabilities by aligning, process, people and technology. Our services include IT and business processes design, implementation, support and training. We are passionate about making our customer’s project successful”.

Website: www.oriontech.com.br

SILVER level

Verdanatech

“We are a Brazilian company, founded in 2001 in the capital of the state of Pernambuco, Recife.Shaped with a goal of developing products, specialized in processes and services in the area of Information Technology (IT), supporting companies of various sectors, including other IT companies, to achieve their strategic objectives and to improve their business by using their structure and investments more efficiently”.

Website: https://verdanatech.com

Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.

Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/

Teclib’ continues on expansion strategy in Europe thanks to partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.Teclib´ is very happy to announce new company, which has joined our partnership network:Initiativa is an Italian company providing system integration and software development services.We do offer a mix of strong skills on enterprise platforms and technologies and a business-oriented approach so to support our clients letting them remaining focused on their business.Composed only by seniors, with a strong knowledge of the opensource market, Initiativa offers solutions where the keyword is integration, security and compliance. Accustomed to work with big and multinational entities, we are able to deliver solutions that meet the complexity of such big organizations.Website: http://www.initiativa.it/We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.Check the list of our partners: https://glpi-project.org/partners/

Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.

A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world's most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.What are the main pluses of Service Desk tool?1. Transparent communication2.Effective time management3.Shared expertise4.Better user experience 5.Clear track of the workflowStart automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article "ITIL V2 COMPATIBLE SERVICE DESK”.

Teclib’ continues on global expansion strategy thanks to 3 partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.

Teclib is very happy to announce new companies, which have joined our Silver partnership network:

SF2i.

Computer Services Company, in Nouméa & Koné (New Caledonia) & Pirae (Tahiti).

SF2i offers a wide range of services, organized into 3 business lines (IT Services, Training, Computer Engineering), to support companies, administrations, communities, around their Information System.

Website: http://www.sf2i.nc

ACT S.A.

ACT S.A. is a commercial and integrating company of technological products and services.

With more than 27 years in the Chilean market, we are committed to manage and improve the performance of our clients’ technological assets; with the support of our partners and highly qualified personnel.

Website: http://www.act.cl/

OMNICOM.

OMNICOM provides professional service in the field of educating and consulting, with the use of world-recognised methods, standards, and best practices. Our scope of services is based on holistic approach covering Governance, Processes, Tools and People. Through combination of expertise in areas like ITSM, DevOps, Agile, Lean, Digital transformation and open source tools, we are delivering high value services to our customers.

Website: http://www.omnicom.sk/en/Home.html

Check the list of our partners: http://www.teclib-edition.com/en/partners/find-a-partner/

About 2 years ago, we’ve begin to add some unit tests in the GLPI project; thanks to Valentin and Remi Collet. The PHPUnit framework has been used, since this is the most "common" choice for a PHP project.

Unfortunately, many parts of the code are not tested yet... This is a huge job; but we’re working on it. Nowadays, each new feature implemented in GLPI is unit tested; and we plan to spend time this summer to work on all of this.Why now?I personally appreciate atoum since its very beginning, and I’ve proposed to switch a while ago. Since we plan to add more and more tests; switching while there are still a few tests was easier. That’s why it’s been done now.So, why to switch?Well... Speaking of PHP unit testing frameworks, there are not so many possible choices. PHPunit is probably the oldest unit testing framework available for PHP; and it does the job, really. atoum is a more recent and modern choice, and it has some interesting capabilities:

testing variables types (if you test an integer and get a string, this is not correct),
wonderful mocking system (that permit to mock php native functions, constants, ...),
use closure to test outputs, exceptions, ... (way more interesting than phpunit’s annotations),
concurrent run of tests (even if it have been disabled for GLPI),
fully isolated tests,
chained calls,
more natural way to write tests (this is maybe just my point of view - but this is really more simple to me).

Also, GLPI is a French project, most core team members are French, just as atoum! 😉On a technical noteSwitching from PHPUnit to atoum is not something very difficult, especially if you did not yet use advanced features (which is the case for GLPI); but it is not really something that can be scripted. In facts, it could for some common cases, but reviewing tests is not something bad globally. Also, re-writing tests is a very good start point to learn new syntax, asserters and possibilities.For the GLPI project, we’ve spent two days working on the rewrite. What we had to take care of:

atoum is not permissive at all. Every notice in the code will make tests fail per default (which is a good point); we had to fix them;
we’re doing kind of functional tests and not only unit tests. Some existing tests used to change existing values in the database, before resetting them. That cannot be done running tests concurrently;
atoum does not support dependencies across tests; which phpunit does. It should seem a bad point, but the point is "tests are isolated". So... They cannot be dependent, we had to find another way;
session usage: GLPI uses many data in the session; and that is really a problem for testing... We had to disable concurrent runs mainly because of that :’(

The futureIn a close future, we plan to improve our unit tests; since many parts of the code are not tested at all. We also plan to split our unique directory into several ones, making possible to disable concurrent runs only on functional tests, not on the whole tests suite.Johan Cwiklinski.