We met with Thomas Novotney, senior computer systems analyst at Susquehanna Nuclear in Berwick, Pennsylvania, which is owned by Talen Energy.
Susquehanna Steam Electric Station (SSES) generates clean, reliable, safe, and affordable energy to power homes, businesses, hospitals, and schools, driving regional economies.
The plant has two boiling water reactors capable of generating ~2,500 MW of power, enough to power 2M homes.
In this interview, you will discover how Thomas uses GLPI to inventory assets, why he chose open source and how GLPI answers cyber security requirements.
How can you try GLPI?
If you have not tried GLPI yet, you can start a free 45 day trial on GLPI Network Cloud (no credit card needed!): https://glpi-network.cloud/
If you want to download GLPI on-premise and need assistance, our partners-integrators can support you (you will need to have a valid GLPI Network Subscription).
If you want to share your experience using GLPI, we encourage you to complete the form:
We are happy to announce our new Silver partner in Perú – IT Green.
IT Green is a company specialized in information technology, composed of experienced and highly trained professionals. They have strategic alliances that complement their services and aligned to good practices, ensure a fast and efficient service, always customer oriented with a high level of quality and cordiality.
Its mission is to generate efficiencies through integral services and solutions, seeking to create and strengthen solid and lasting business relationships that will allow mutual business development as well as the professional and personal growth of its people.
Among many solutions, IT Green offers:
Website: https://bit.ly/3SCUZNI
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Argentina – Open Computación S.A.Open Computación S.A. is a company with more than 20 years in the IT field, dedicated to generating value to its customers through its services such as: server administration, hosting, helpdesk, virtualization, technical service.It also offers management services through tools such as GLPI, being able to adapt it to the needs of its customers.Website: https://www.opensa.com.ar/We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contactBeing a partner means:We are happy to announce our gold partner in France - SCC Technology Solutions Provider.
SCC Technology Solutions Provider helps clients succeed through IT transformation and exceptional customer experiences. That’s their purpose and the reason they exist.
SCC Technology Solutions Provider brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen.
Among many solutions, SCC Technology Solutions Provider offers:
Website: https://www.scc.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://portal.glpi-network.com/marketplace/formcreator/front/formdisplay.php?id=15
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Brazil – i9atech.
i9aTech Tecnologia e Comunicação is an intelligent management consulting company, specialized in information and communication technology, at strategic, tactical and operational levels.
It was born in 2017, under a marketing need that excels in simplicity, innovation, low cost and a more personalized relationship with the customer.
Attentive to the demands of small, medium and large private companies and with the performance of highly qualified employees, i9aTech helps its clients to reach advanced levels of organization and planning with a proactive concept.
Among many solutions, i9atech offers:
Website: https://i9atech.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new silver partner in the Mexico – C&A Systems.
C&A Systems is an innovative, avant-garde and proudly Mexican company, in the IT sector and digital development.
They are characterized for having extensive experience in the development of technological services for the public and private market, backed by more than 17 years of experience and international quality standards such as ISO 27001 and ISO 20000.
They firmly believe in technological evolution, and are a company committed to offering high quality solutions for any market need.
Among many solutions, C&A Systems offers:
Website: https://www.casystem.com.mx/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We met with José Melendez, an infrastructure specialist at Laboratorios La Santé, a company located in Venezuela. The La Santé Business Unit produces and markets generic prescription and over-the-counter medicines.
They currently have more than 30 international bioequivalence and pharmaceutical equivalence studies that support the effectiveness and safety of their medicines. In this interview you will discover what GLPI tools José uses in his day-to-day life and how he improves his work and that of his team.
We met with Alejandro Rodríguez Girbés, who leads the IT department of the company Neocos Laboratorios, located in Valencia, Spain.
The company manufactures hair dyes and hair care products for companies such as Mercadona. In this interview you will discover what GLPI tools Alejandro uses in his day to day life and how he improves his work and that of his team.
Interview:
- Hi Alejandro, thank you very much for joining us today. Please could you tell us your name and position
- My name is Alejandro Rodriguez, I work in Neocos Laboratorios as IT responsible for the IT of the company. We are dedicated to make hair dyes for Mercadona, I have more than 100 users, about 150.
-How did you hear about GLPI? What was the first version you tried?
- I have been using GLPI for maybe 5 years now. We implemented it in the company and it is a tool that being free is very easy to introduce to management and learn how to use it and then as soon as the users see how easy it is to put tickets it is very easy to implement in the company.
- How did you find out about GLPI?
I don't remember how I found out about it. I think I was searching the internet looking for tools that would allow me to implement ITIL standards and one day I came across GLPI and since that day I have implemented it in this and other companies I have been in.
-What version are you currently using?
- I am currently starting to use the latest version 10.0.3 since the last two weeks. And my idea, is, once I finish implementing it well, to go to the Cloud version for convenience.
- What GLPI functions do you use? Helpdesk, Asset Management, Problem Management, Change Management, Financial Management, Reporting, User Management, Knowledge Base, etc.?
- I have always used it for inventorying all my IT equipment and for ticketing but then the ticketing part also has associated internal management of recurring cases and so on and in this version 10, which is already integrated the issue of inventorying more comfortable, in fact the documentation I found it right away and I inventoried all my part.
Now with this version 10 I am also inventorying the terminals that before I did not do it and now it is very simple and I am even with the management of contracts, budgets and projects. I think I use everything or almost everything! It is very comfortable for me!
- Do you use any GLPI network plugins? If yes, which ones?
- Not at the moment. I did install the IPs plugin and so on, but I didn't have time.
- How does GLPI help you in your work? What were your requirements for the software and what business/IT problems were you willing to solve with GLPI?
- Starting with ticketing, it is very convenient for me to keep a record of the day to day quantified in numbers, then, it is very useful to keep the inventory of all the park I have, in that sense it is very comfortable because I can draw statistics and then take action based on that, and keep a budget item for the issue of hardware, software. Likewise, it is easier to keep a record of each year's investment than to look at it folder by folder.
- What is the best feature of GLPI for you?
- Of the whole package, the best is the inventory, having integrated it natively into the tool. For me it has been a very attractive solution.
- Can you give an overall assessment of GLPI (summarize your experience with GLPI)?
- The ease of implementation and the ease of starting to use it. If I have a need, I just look where it is and that's it. For example, with the issue of recording internal invoicing, it is very convenient for me, the issue of getting a report on the age of the hardware, it is very easy to work with the tool.
- Great, very good. Thank you very much for all your answers, very clear.
We published corrective versions on september 14, 2022:
These fix two critical security vulnerabilities: a SQL Injection (CVE-2022-35947), and a Remote Code Execution (CVE-2022-35914, vulnerability in the third-party library, htmlawed), the latter has been massively exploited since October 3, 2022 to execute code on insecure servers, available on the internet, hosting GLPI (GLPI Network Cloud instances are not impacted).
If you are not on the latest version 9.5.9 or 10.0.3, you must update your instances according to the recommended method (from an empty folder, without overwriting existing GLPI files).
We noticed there is a scenario where the corrective versions can also be impacted: when a GLPI update has been performed, by unpacking the archive over the existing folders and files. We insist this way of updating GLPI is a bad practice and despite the current security problem, exposes you to bugs.
We invite you to correctly re-install your GLPI as indicated in the documentation:
config/ and files/ directories from the old instance.Workarounds to deal with RCE urgency (this does not fix SQL injection):
vendor/htmlawed/htmlawed/htmLawedTest.php file (be careful not to touch the htmLawed.php file which is legitimate).vendor/ folder by setting (in the case of Apache for example) an adequate .htaccess.If your server has already been corrupted, you probably need to start from a new server, on which you will import your SQL dump and the folders mentioned above.
We are happy to announce our new silver partner in the Dominican Republic – HarPer Srl.
HarPer Srl is an IT company primarily engaged in providing cybersecurity technological solutions to their customers.
They provide support of businesses throughout their life cycles from installment of new infrastructure, development of new systems, secure their data or even their physical locations. Also, they provide guidance or recommendations for business continuity.
Among many solutions, HarPer Srl offers:
Website: https://www.har-per.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
