We met with José Melendez, an infrastructure specialist at Laboratorios La Santé, a company located in Venezuela. The La Santé Business Unit produces and markets generic prescription and over-the-counter medicines.
They currently have more than 30 international bioequivalence and pharmaceutical equivalence studies that support the effectiveness and safety of their medicines. In this interview you will discover what GLPI tools José uses in his day-to-day life and how he improves his work and that of his team.
We met with Alejandro Rodríguez Girbés, who leads the IT department of the company Neocos Laboratorios, located in Valencia, Spain.
The company manufactures hair dyes and hair care products for companies such as Mercadona. In this interview you will discover what GLPI tools Alejandro uses in his day to day life and how he improves his work and that of his team.
Interview:
- Hi Alejandro, thank you very much for joining us today. Please could you tell us your name and position
- My name is Alejandro Rodriguez, I work in Neocos Laboratorios as IT responsible for the IT of the company. We are dedicated to make hair dyes for Mercadona, I have more than 100 users, about 150.
-How did you hear about GLPI? What was the first version you tried?
- I have been using GLPI for maybe 5 years now. We implemented it in the company and it is a tool that being free is very easy to introduce to management and learn how to use it and then as soon as the users see how easy it is to put tickets it is very easy to implement in the company.
- How did you find out about GLPI?
I don't remember how I found out about it. I think I was searching the internet looking for tools that would allow me to implement ITIL standards and one day I came across GLPI and since that day I have implemented it in this and other companies I have been in.
-What version are you currently using?
- I am currently starting to use the latest version 10.0.3 since the last two weeks. And my idea, is, once I finish implementing it well, to go to the Cloud version for convenience.
- What GLPI functions do you use? Helpdesk, Asset Management, Problem Management, Change Management, Financial Management, Reporting, User Management, Knowledge Base, etc.?
- I have always used it for inventorying all my IT equipment and for ticketing but then the ticketing part also has associated internal management of recurring cases and so on and in this version 10, which is already integrated the issue of inventorying more comfortable, in fact the documentation I found it right away and I inventoried all my part.
Now with this version 10 I am also inventorying the terminals that before I did not do it and now it is very simple and I am even with the management of contracts, budgets and projects. I think I use everything or almost everything! It is very comfortable for me!
- Do you use any GLPI network plugins? If yes, which ones?
- Not at the moment. I did install the IPs plugin and so on, but I didn't have time.
- How does GLPI help you in your work? What were your requirements for the software and what business/IT problems were you willing to solve with GLPI?
- Starting with ticketing, it is very convenient for me to keep a record of the day to day quantified in numbers, then, it is very useful to keep the inventory of all the park I have, in that sense it is very comfortable because I can draw statistics and then take action based on that, and keep a budget item for the issue of hardware, software. Likewise, it is easier to keep a record of each year's investment than to look at it folder by folder.
- What is the best feature of GLPI for you?
- Of the whole package, the best is the inventory, having integrated it natively into the tool. For me it has been a very attractive solution.
- Can you give an overall assessment of GLPI (summarize your experience with GLPI)?
- The ease of implementation and the ease of starting to use it. If I have a need, I just look where it is and that's it. For example, with the issue of recording internal invoicing, it is very convenient for me, the issue of getting a report on the age of the hardware, it is very easy to work with the tool.
- Great, very good. Thank you very much for all your answers, very clear.
We published corrective versions on september 14, 2022:
These fix two critical security vulnerabilities: a SQL Injection (CVE-2022-35947), and a Remote Code Execution (CVE-2022-35914, vulnerability in the third-party library, htmlawed), the latter has been massively exploited since October 3, 2022 to execute code on insecure servers, available on the internet, hosting GLPI (GLPI Network Cloud instances are not impacted).
If you are not on the latest version 9.5.9 or 10.0.3, you must update your instances according to the recommended method (from an empty folder, without overwriting existing GLPI files).
We noticed there is a scenario where the corrective versions can also be impacted: when a GLPI update has been performed, by unpacking the archive over the existing folders and files. We insist this way of updating GLPI is a bad practice and despite the current security problem, exposes you to bugs.
We invite you to correctly re-install your GLPI as indicated in the documentation:
config/ and files/ directories from the old instance.Workarounds to deal with RCE urgency (this does not fix SQL injection):
vendor/htmlawed/htmlawed/htmLawedTest.php file (be careful not to touch the htmLawed.php file which is legitimate).vendor/ folder by setting (in the case of Apache for example) an adequate .htaccess.If your server has already been corrupted, you probably need to start from a new server, on which you will import your SQL dump and the folders mentioned above.
We are happy to announce our new silver partner in the Dominican Republic – HarPer Srl.
HarPer Srl is an IT company primarily engaged in providing cybersecurity technological solutions to their customers.
They provide support of businesses throughout their life cycles from installment of new infrastructure, development of new systems, secure their data or even their physical locations. Also, they provide guidance or recommendations for business continuity.
Among many solutions, HarPer Srl offers:
Website: https://www.har-per.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new silver partner in Costa Rica – ANC Technology Services S.A (Amvix).
ANC Technology Services S.A (Amvix) is a company with more than 14 years of experience in the market. They are specialized in OpenSource technologies for the implementation of network, security, Internet and CRM solutions.
They provide support in preventive management, consulting and infrastructure scaling. They approach the business opportunities offered by new computing technologies.
Among many solutions, ANC Technology Services S.A (Amvix) offers:
Website: http://www.amvix.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new silver partner in Croatia – KING ICT.
KING ICT is a system integrator specialized in advanced ICT solutions that positively influence business and society. Based on new technologies, the cloud and mobile first principle, they create innovative enterprise solutions.
They facilitate operations and create added value for their clients, driven by the desire to jointly build a connected and digital future. Their clients come from different branches, such as transport, energy, agriculture, health care, education, judiciary, trade, finance, and telecommunications.
Among many solutions, KING ICT offers:
• Application Development & Management;
• Business Applications & Consulting;
• Modern IT Infrastructure;
• Cyber Security;
• IT Services & Workplace Management;
• Physical Security Systems.
Website: https://king-ict.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new silver partner in Poland – Hatomi.
Hatomi specializes in providing IT solutions tailored to the client’s needs. We use proprietary, opensource as well as commercial software. Our clients are large organizations both in Poland and abroad.
They implement projects based on three key teams:
• NMS / OSS
• Software House
• DevOps
This allows the solution to be adjusted to the individual needs of the client. Even in the case of commercial products, they are able to expand their functionalities, thanks to experienced programmers who gained knowledge in the field of OSS systems and network technologies as part of the projects implemented by Hatomi.
Their experts have years of experience in designing, implementing, operating and servicing ICT systems in Poland and abroad, confirmed by numerous technological certificates.
Among many solutions, Hatomi offers:
• Monitoring of infrastructure and services
• Availability and performance monitoring of applications and databases
• HelpDesk, CMDB, IT Service Desk / Management systems
• SIEM solutions
• High availability clusters
• Implementation of solutions with a strong recommendation for Open Source software
• Support for implemented solutions also in the 24x7 mode
Website: https://www.hatomi.pl/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new silver partner in Cameroon – AVS Telecom.
A.V.S Telecom SARL Telecom is a company specialized in the field of Information and Communication Technologies offering to all of its customers a wide range of ICT solutions including various collaborative services such as telephony over IP and videoconferencing, security services such as video surveillance and network security.
A.V.S Telecom SARL’s mission is to offer its SME/SMI customers a wide range of innovative, reliable and complete IT services for its IT equipment. These services, adapted to SMEs/SMIs, are usually offered to large companies. They therefore make it possible to develop, at a lower cost, secure computer network infrastructures helping them to optimize their performance at all levels.
They offer in the following services:
Website: http://www.avssarl.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are looking for a researcher interested in working on a PhD thesis in computer science that consist in studying fundamental and practical issues in designing a system that will match machines inside an IT system with vulnerabilities affecting software installed on these machines, in order to signal to system administrators the vulnerability level and the need to protect or update each machine.
What is the duration of the intership?: 3 years, Starting September 2022.
Where will it take place?: Thesis will take place mainly at INRIA-Rennes site (Beaulieu scientific campus), inside the DiverSE team, and also inside Teclib (Caen,…).
Which is the profile we are looking for?: A person with:
For more information, please contact:
We are very proud to announce that our partner ITSM Factory has become Platinum! At Teclib we are looking forward to continue the collaboration on this new level.
ITSM Factory supports customers in their process of continuous improvement of the quality of their services while respecting their business and regulatory constraints.
ITSM Factory’s experts master the standards of good practice such as ITIL and the standards applicable to IT (ISO 20000, 27001, etc.). They manage to simplify daily management of customer’s IT services.
Our GLPI consultants offer support at each stage of the project; from auditing to training users while going through integration and specific development.
Their expertises are:
Website: https://itsm-factory.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
