The fourth GLPI Partners Day took place in Marrakech on 15 and 16 October 2026. Two days to share Teclib’s strategy, present GLPI 12.0 and, above all, listen to the partners who deploy GLPI in the field every day.
Thank you to everyone who participated in these enriching discussions. Here are the main announcements and highlights.
Key takeaways
- ESM vision: GLPI positions itself as an Enterprise Service Management platform for every department.
- GLPI 12.0 has been available since 7 October.
- A growing international network: nearly 200 partners worldwide, with 10 dedicated Channel Managers joining soon.
- A simpler partner program: a new Registered level, contracts signed online and a new Partner Portal.
- Built with partners: 7 collaborative workshops to shape the product from field feedback.
Day 1: strategy, product roadmap and the GLPI Awards
The first day was held at the Four Seasons Marrakech, with a dense program covering Teclib’s strategy, product updates and partner feedback.
ESM vision and sales strategy
Pascal Aubry, CEO of Teclib’, opened the plenary by placing GLPI at the centre of today’s challenges for IT departments and business teams. With ESM, GLPI goes beyond the Helpdesk to manage all company services (HR, facilities, finance) on a single, secure and sovereign platform.
Product roadmap: GLPI 12.0, GLPI AI and security
The product team presented its latest work:
- GLPI 12.0: better performance, redesigned ticketing ergonomics and extended CMDB capabilities.
- GLPI AI: AI components to automate ticket qualification, assist incident resolution and enrich the knowledge base.
- Security and compliance: hardened architectures and support for the standards required by current regulations.
The sales team then presented GLPI's growth around the world. The GLPI Academy team, our strategic partner Zabbix and the Marketing & Communication team also shared their roadmaps for supporting the community’s growth.
At lunchtime, partners and the Teclib' team gathered around a Moroccan buffet, a chance to network and continue the morning's discussions in a more relaxed setting.
Partner case studies and GLPI Awards 2026
Our Gold and Platinium partners OMNICOM (Slovakia) and EORIS (France) shared their experience on large-scale asset management and inventory projects.
The day continued with the GLPI Awards 2026, which recognise the commitment of partners across the network:
- OMNICOM: Best Technical Project
- EORIS: Best Creative Integration
- ADACTIM: Best New Partner
- IMAGUNET: Best GLPI Ambassador
- ITSM Factory: Top GLPI Cloud Partner
- AXESS: Best Partner Growth
- Pellissari: Best Start
- Initiativa: Excellence in Autonomy
- Synairgis: Green IT & Sustainability
- Zabbix: Strategic Alliance
Congratulations to all the winners for their daily work.
An evening in Marrakech
The day ended with a guided tour of Bahia Palace. Built in the late 19th century, this Marrakech landmark showcases Moroccan craftsmanship, with its zellige tilework, carved and painted cedar ceilings and inner gardens. It was a chance to discover the city beyond the event venue, before gathering for a networking cocktail at the Museum of Culinary Arts.
Day 2: collaborative workshops at Jnane Tamsna
On the second day, the community met at Jnane Tamsna, in Marrakech’s Palmeraie. The site was designed with respect for its environment, which fits well with the values of free software and digital sobriety.
The morning was about listening. In small groups, partners shared field feedback across 7 workshops. Topics included:
- Demos and priority features
- SLA management and support
- Partner support and onboarding
- Sales positioning in emerging markets
- Product roadmap and AI components
- Marketing, content and communication
- GLPI Academy training and certifications
The event closed with a barbecue lunch, a Kahoot quiz and time for informal networking between partners and the Teclib’ team.
Join the GLPI partner network
Want to offer your customers a modern, flexible, 100% open source ITSM and ESM solution? Explore our partner programs and discover what’s new in GLPI 12.0.
- What’s new in GLPI 12.0: https://www.glpi-project.org/en/glpi-12-release/
- Become an official GLPI partner: https://www.glpi-project.org/en/partners/
- Official documentation: https://help.glpi-project.org
