Paris, December 10, 2024 – eXo Platform, the French publisher of open-source intranet and digital workplace solutions, and Teclib, publisher of GLPI, the leading open-source solution for IT service and support management, announce the signing of a partnership. Its goal? To enable the native integration of GLPI into the eXo Platform digital workplace, via the development of a connector, offering full IT service and support management directly from the eXo platform.
This collaboration aims to meet the growing needs of organizations looking to centralize their tools while reducing costs associated with proprietary licenses. Thanks to this connector, users can, without leaving their work environment, view the status of their requests (status, comments) and open the GLPI ticket in one click, thus enhancing internal efficiency and workflow.
The city of Lunel, located in the Hérault department and with 506 staff members, actively participated in the co-development of this connector to improve the management of its IT services and internal support. By integrating the GLPI solution into its digital workplace, the city of Lunel takes another step toward digital transformation of its services and demonstrates its commitment to scalable, accessible, and open digital tools.
A Partnership Serving Open-Source Users
“We are delighted with this partnership with Teclib, which aligns perfectly with our vision to provide users with a French, open-source, complete, modular, and interoperable digital workplace. Thanks to the integration of the GLPI solution, our users can manage their IT services and support more effectively without leaving their work environment,” explains Veronika Mazour Mestrallet, CEO of eXo Platform.
François Legastelois, Director of Teclib Edition, adds: “This collaboration with eXo Platform is another step in our ambition to make GLPI even more accessible, particularly to local governments and companies seeking alternatives to proprietary solutions. Furthermore, integration into an open-source digital workplace responds to the growing demand for tool harmonization, and we are proud to have co-developed this connector with the support of the city of Lunel.”
A Connector Already Deployed on the City of Lunel’s Platform
The city of Lunel co-developed the new connector. Its deployment, effective for a few weeks on the municipality's platform, enhances the efficiency of managing its IT assets and support service.
“We chose open-source solutions because they ensure transparency, scalability, and optimized cost management. Integrating GLPI into our eXo digital workplace improves the tracking of our incident tickets and also enhances the user experience through a unified work environment,” says Mustapha Chilah, Deputy Director of Information Systems of the city of Lunel. “The eXo Platform teams listened to our needs, and we worked hand in hand to develop the GLPI connector. The result is very satisfying and brings real added value.”
Indeed, the GLPI connector meets a real need for eXo Platform customers, and several municipalities have already deployed it, such as the cities of Chelles and Rumilly.
About eXo Platform
A French publisher of collaborative open-source software for over 20 years, eXo Platform specializes in intranet and digital workplace solutions. eXo supports its clients in their digital transformation by offering an ergonomic, comprehensive, secure, and sovereign platform serving the employee experience. With its agile approach and tailored change management support, eXo ensures long-term adoption of the solution.
eXo Platform has over one million users and many public and private sector clients in France and internationally, such as the Elysée, INRIA, the Occitanie region, the Val d'Oise department, the cities of Chelles and Villejuif, Schiever, Abalone, the U.S. Department of Defense, and NATO.
Site web https://www.exoplatform.com/fr/
About Teclib
Teclib was founded in 2009 as an integrator of open-source solutions and became the official publisher of GLPI in 2015 — a 100% open-source ITSM solution, available on-premise or in the cloud with a wide network of partners around the world.
Site web https://glpi-project.org/fr/
