We are happy to announce our new Silver partner in Germany – liop.
liop license optimisation GmbH is a full service provider for all topics related to software and its licensing. We can optimally support you in your business processes through our business areas of licence optimisation, software procurement and sale, consulting and the liop® Academy.Website: https://bit.ly/3pZAFMzWe are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
City of Košice embarked on an ambitious IT infrastructure transformation program, including the Service Desk project, to centralize and standardize IT operations based on ITIL best practices. This project aimed to integrate multiple IT technician teams and 1500 IT users, consolidating all IT services and requests into a single system. By implementing the GLPI platform and ten ITSM processes, the city aimed to enhance service delivery and provide improved IT services to its employees and affiliated organizations.
OMNICOM is an official Gold partner of Teclib (GLPI) in Slovakia. Founded in 1995 (more than 15 years in ITSM / ESM business) OMNICOM provides implementation and support services for several service management tools.They are not just a tool integrator but also an implementer with a focus on delivering high added value through changes in value streams, tools, and people. OMNICOM's services are designed to support multi-entity environments, and they have successfully deployed GLPI to over 200 technicians and more than 3000 assets, including GLPI agents.Their extensive portfolio of successful projects includes the recent completion of the Service Desk project for the city of Košice, which we will discuss more in detail below.City of Košice project background.The city of Košice had an ambitious IT infrastructure transformation program in place, which included several IT projects, one of which was the Service Desk project. The main objective of the Service Desk project was to set up IT and IT operations according to ITIL best practices, centralize IT, and standardize IT operations.
The project presented several challenges related to the large scope of the project. One of the most significant challenges was the need to include all existing IT technician teams from 12 city organizations. Additionally, all IT users of the city of Košice, totalling 1500 users, needed to be integrated as well. The objective was to have all IT requirements in one place, which meant consolidating all IT services and requests into a single system, making it easier for users to request services and for technicians to manage them.The expected outcome was to establish a realistic set of expectations for IT services through the creation of a service catalogue. This catalogue would provide users with a clear understanding of the IT services available to them and the level of service they could expect to receive. Second, the aim was to improve the overall quality of IT services provided to users by implementing ITIL best practices.
The goal was to design and implement a new system for the management of IT services for the City of Kosice and its included organizations. This involved creating a functional design for individual ITSM processes that would support the management of IT services for the city, in line with ITILv4 best practices. The project team also processed a detailed functional specification for the implementation of the Service Desk using the GLPI platform, an open-source software.
OMNICOM: “GLPI is a tool that covers and complies with requested scope of ITIL processes. On the other hand, GLPI allows setting up a multi-level structure of organisations (so-called entities) and assigning technician groups to separate organisations, which in this case and for the needs of IT and IT operation appeared to be an ideal solution. Also, thanks to the open-source licensing model, the city IT can also scaleup the usage of GLPI without negative impact to the planned IT budget”.
Once the functional design and specification were complete, the team implemented the necessary functionalities and processes in both the test and production environments. The project implementation involved the introduction of ten ITSM processes (including Incident Management, Service Request Fulfilment, Change Management, Problem Management, Service Asset Management, Configuration Management, Knowledge Management, Supplier Management, Service Catalogue Management, and Service Level Management). For each of these processes, OMNICOM designed workflows and configured GLPI to support them.OMNICOM: “The scope of the project was challenging. We knew that the big bang approach will be doomed to failure. Therefore, we suggested splitting the implementation process into individual sub-fulfilments, up to three iterations, on the basis of which the design and functionality of ServiceDesk modules were specified. These functionalities were step by step implemented and tested by working groups and defined users.This resulted in a better adaptation of the new tool and its functionalities for the IT users themselves. It was very important to design the processes in such a way that they reflect the customers’ needs and are also not too complex for their application in practice”.A project manager from OMNICOM was assigned to control the project from start to finish, ensuring that it was delivered within the contracted timeline of up to 9 months. However, due to effective management and efficient work processes, the project was delivered within just 7 months, which was ahead of schedule. To ensure the project was delivered smoothly and with minimal disruption to ongoing operations, it was divided into three distinct phases, each with specific deliverables.
The project aimed to create and implement a Service Desk tool for managing IT services for the City of Košice and its associated organisations. Additionally, it involved the implementation of 10 ITSM processes to improve service delivery. The main outcome of the project is the enhanced ability of IT teams to provide improved IT services to all employees within the city and its affiliated organisations.OMNICOM: “The project was about to design and implement a Service Desk tool for managing the IT services for the City of Košice and other 12 organisations belonging under the City of Košice. It was also tightly connected with the introduction of 10 ITSM processes.The main result is increased ability of IT teams to provide better IT services for all employees of the city and related organisations. GLPI also allows them to automate some activities and enable professional management of IT services in accordance with ITIL best practice.Self-service portal as a single point of contact between end users and IT support was introduced. We immediately see benefits like faster resolved user queries such incidents and requests. Change management helps to protect stability of IT operation and minimise negative impact of changes. IT is now able to measure user satisfaction and gather feedback in order to improve the quality of IT services”.
The collaboration between OMNICOM and the City of Košice has been characterised by a high level of professionalism. Despite the project's broad scope, OMNICOM was able to complete it successfully in less time than expected. We greatly value the open communication and mutual understanding between both parties, recognizing that this project is a shared effort where collaboration is essential for achieving our goals.OMNICOM: “Cooperation with the City of Košice was and is at a highly professional level, and despite the wide scope of the project, we managed it to successfully finish in a shorter time than it was defined. We really appreciate open communication and great understanding that this is a common project, where both sides need to collaborate in order to achieve the goals”.Mesto Košice about GLPI:The ITSM tool procurement selected the GLPI application by Teclib. It is an open-source solution. We required a robust system with support from a local Teclib partner that would ensure that one team could provide assistance from one location. The contested tool meets all our expectations and is open to further adaptations and changes.“Mesto Košice about Omnicom:The supplier of the GLPI application - Omnicom - was active from the time the tender was announced, it was clear that he cares about this contract. He approached the client professionally, he was interested in clarifying all the details of the assignment. Even during the design of the solution and its implementation, we perceived the positive and professional approach of the project team. We are currently in the phase of post-implementation support and continue to work together to improve the tool. We are extremely satisfied with the supplier.“
If you have not tried GLPI yet, you can start a free 45 day trial on GLPI Network Cloud (no credit card needed!): https://glpi-network.cloud/ If you want to download GLPI on-premise and need assistance, our partners-integrators can support you (you will need to have a valid GLPI Network Subscription).
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.We will be delighted to hear your story!
We would like to share with you that our partner INFORGES in Spain is now a GOLD partner.
Inforges is a spanish consulting firm specialized in technology, business consulting, talent management, innovation, digital transformation, marketing and communication.
Inforges transforms organizations, both in the public and private sectors, making them evolve and become more efficient, profitable and intelligent, also helping to build a socially and environmentally friendly world.
They bring their experience in consulting, strategy and business solutions, projecting companies towards an interconnected, responsible and sustainable future.
They have a specific division for ITSM services and their teams of consultants and analysts collaborate with the technological fields of all types of organizations to develop their businesses in a more agile and automatic way. Additionally, they collaborate with those who deploy GLPI as an open source software solution for technical services and IT asset management. At Inforges, they help organizations in both the private and public sectors, regardless of their size and complexity.
They can also help:
Website: https://bit.ly/32dKJ4H
We are delighted that the GLPI ITSM solution is increasingly represented around the world and that the GLPI Network subscription service (our on-premise support offer - protect your IT infrastructure) is available to more customers through our new partners. .
Our large network of partners is always open to new collaborations. If you would like to represent one of our products in your country, please contact us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all the advantages of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Monaco – Inforca.
As a Digital Services Company (ESN), Inforca confirms its know-how with large companies by developing large-scale projects. From strategy definition to operational project implementation, Inforca teams address the entire value chain.
The strength of Inforca lies in the technical and functional skills of our employees. Engineers by training, they are able to set up digital tools that meet the needs of our customers. The rarity of its profiles is one of Inforca’s main added values in terms of service to its customers.
Website: https://inforca.mc/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Germany – SBE.
For more than 20 years, the name SBE has stood for innovative and practical solutions in the education sector.
They offer schools and school athorities optimal complete IT solutions. This includes consultion, planning and realisation of networks, the delivery of hardware and software, as well as the installation of servers, clients and networks.
They and their LogoDIDACT partners also offer comprehensive service and support via teleservice or on-site, as well as training, wifi infrastructure and network measurements.
Website: https://sbe.de/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Gold partner in Germany and Italy: Würth Phoenix.
Würth Phoenix is an IT company belonging to the international Würth Group, world market leader in the trade of assembly and fastening materials, offering business solution for Business Intelligence, ERP, CRM, IT System & Service Management and Cyber Security.
Supporting and inspiring customers with quality and innovation has always been one of the main purposes of their work.
Among many solutions, Würth Phoenix offers:
Website: https://bit.ly/3X5aKiC.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/.
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/.
We are happy to announce our new Silver partner in Mexico - Global Soft.
Company was created in 2007 in the city of Tabasco, the first mission was to manage the HR system for the oil industry.
Later in 2008 they acquired a new competence, web services development, pentaho reports, Jasper reports, billing and ERP among others, and started the first phase of Framework.
In 2009 they closed projects in different states of the southeast region, D.F. , Monterrey and abroad. In 2010 moved to Monterrey and partnered with Getecsa, expanding into Latin America.
Two years later, Global Soft created the support centre: started product assurance area, implemented Oracle times, Ten, BDD, Apex, Net Framework, Global Soft flow control, Microsoft Dynamics.
After that they renewed the mission, business strategy and image, acquiring new knowledge. Global Soft has consolidated itself as a custom software development company, based on free software solutions which currently supports clients with more than 300 development projects, apps and consulting.
Website: https://bit.ly/43okoiu
We are excited that the GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Venezuela – INTEGRITY.
INTEGRITY is an agile company focused on managed services and open-source solutions, founded in 2003, with operations in Ecuador since 2019 and in the process of expanding our market, developing projects with business allies in the continent, currently in Mexico and the United States.
Aware that technology is rapidly evolving and becoming more complex every day, we strive to simplify it for easy adoption and use by all our clients, regardless of their size.
With a consultative sales strategy, we establish a long-term relationship with our client portfolio, taking care of them and guaranteeing cost-effective solutions that add value to their businesses, valuing their time, money, and resources in an environment of respect and confidentiality.
Our portfolio includes:
1. Unified Communications focused on Call Centers integrated with external systems such as CRM, in the cloud or local implementation, as well as Enterprise IP Telephony based on Asterisk and other proprietary solutions such as NICE CXone.
2. Enterprise Technology Platforms are primarily based on open-source code, which offer to maximize investment in technology tools while reducing operational risk. GLPI stands out for Process Management not only for IT but for all purposes, among other open-source solutions for network monitoring, routing, and firewall.
3. Field Service Management. We developed our own Android application integrated with GLPI that provides mobility to field agents for service companies, with functionalities such as geolocation, workflow, tasks, and integration with external systems via Web Services.
4. With our extensive experience in Call Centers, we incorporate digital channel solutions to meet omnichannel customer engagement needs.
Our goal is to accelerate the digital transformation of companies through our Consultancy services, with methodologies and best IT practices that we apply in our Managed Support and Services to fully or partially manage their IT infrastructure to ensure availability and increase their operational efficiency, accompanied by our Training Services.
Website: https://integrity.net.ve
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
2023 is a special year for GLPI - it has hit the 20 year mark since the first version was released! We would like to share the history of this amazing project and the people behind it.
GLPI (Gestionnaire Libre de Parc Informatique) translate as “Free IT Asset Management” in English.Developed in France, GLPI has evolved into a powerful solution that helps organizations manage their IT assets, track inventory, and streamline their IT service management processes.
The history of GLPI dates back to 2003 when a team of developers from INDEPNET non-profit organization, led by, Jean-Mathieu Doléans, Julien Dombre and Bazile Lebeau started working on a project to create an open-source solution for managing IT assets. The primary motivation behind the project started from Bazile when he was requested to provide the organization he was working at to deploy an IT asset management solution. Researching existing open-source projects, he found a promising one called IRMA; however, Christian Bauer, the maintainer of IRMA, informed Bazile that no further work was going to be done on the project.Bazile took the source code for IRMA and modified it to fit the needs of his employer. GLPI was released as an open-source project in 2003 under the GNU General Public License (GPL). It was initially targeted towards small and medium-sized enterprises (SMEs) in France, but its capabilities and flexibility quickly gained attention from companies around the world.For the record, here is the first public CHANGELOG, mentioning the first released version of GLPI (version 0.2) in 2003: https://github.com/glpi-project/glpi/blob/9b96bedca7a61354e435226dcbfa2b9bb7051826/CHANGELOG.txt
In its early years, GLPI focused on providing core IT asset management features such as inventory tracking, equipment booking, and license management. The software was built on PHP, a popular web development language, and MySQL, a widely-used open-source relational database management system, making it easy to deploy and customize for different organizations.As GLPI gained popularity, the development team received feedback from users and made regular updates to improve the software’s functionality and user experience. New features were added, including support for multiple languages, LDAP integration for user authentication, and email notifications for tickets and events. The community around GLPI grew, with users contributing to the project by reporting bugs, suggesting new features, and providing translations.
In the years following its initial release, GLPI continued to evolve and expand its capabilities. The software gained support for additional modules and plugins that extended its functionality, such as the ability to manage printers, consumables, and contracts. These additions made GLPI more versatile and suitable for a wide range of organizations, from small businesses to large enterprises.In 2012, a major update was released with GLPI 0.83, which introduced a revamped user interface with improved navigation and search capabilities. This update also added support for mobile devices, making it easier for users to access GLPI from smartphones and tablets.
Over the years, GLPI has continued to be actively developed by its community of users and contributors. In July 2015, the INDEPNET team handed over the maintenance of GLPI to TECLIB (official announcement archive), and so TECLIB became the official editor of GLPI which helped to produce regular updates and bug fixes to ensure the software remains an open-source GPL project, secure and up-to-date with the latest technologies. The work on expanding the partnership network started in parallel and now we have official partners-integrators all over the world (meet them here https://glpi-project.org/partners/ ).The project has a dedicated team of developers who continue to work on improving GLPI and addressing the needs of its users. Official support has been offered since then, which allowed users to obtain professional help and editor’s guarantee (GLPI is distributed under GNU GPL license, which does not include editor’s guarantee nor support). The offer can be viewed on the GLPI website: https://glpi-project.org/prices/GLPI operates under a simple economic model that maintains its free and open source GPL license, while offering services to users who wish to financially support the development project. Paid support subscriptions are a virtuous way to develop the free project since the funding from it is fully used to grow the development team. Users can contribute directly to the continuous improvement and expansion of GLPI (available to everyone) and benefit from professional services guaranteeing the operation of their installation.Among GLPI customers there are companies and public institutions, at Teclib we are proud the list includes names like Burger King France, Deezer, Airbus, Comdata, Radio France, Telefonica Colombia, SETEC, La Poste, Conseil d´etat, and many others!
In recent years, GLPI has expanded its offerings beyond its traditional on-premises software with the introduction of GLPI Network Cloud, a cloud-based version of the software. Launched in 2020, GLPI Network Cloud is designed to provide organizations with a modern and flexible IT asset management and service desk solution that can be accessed from anywhere, at any time, with the added benefits of cloud computing.GLPI Network Cloud offers many of the same features as the on-premises version, including helpdesk, inventory tracking, equipment booking, license management, and IT service management processes. It also comes with additional advantages such as scalability, automatic updates, backups and free data migration from on-premise.One of the key benefits of GLPI Network Cloud is its ease of deployment. Organizations can sign up for a subscription plan, and within minutes, have a fully functional GLPI instance up and running in the cloud. This eliminates the need for complex installations and server configurations, making it accessible to organizations of all sizes, including small businesses that may not have dedicated IT resources.GLPI Network Cloud also offers enhanced security features, including data encryption, user access controls, and regular backups, ensuring that organizations’ IT assets and data are protected. It also provides regular updates with new features and bug fixes, ensuring that organizations are always using the latest version of the software without having to worry about manual updates.Furthermore, GLPI Network Cloud offers seamless integration with other popular IT management tools, making it easy to connect GLPI instances with existing systems and workflows.
On April 20th 2022, GLPI version 10 was released, bringing numerous enhancements and features to the software, further cementing its reputation as a leading open source IT asset management and service desk solution (read the detailed article https://glpi-project.org/glpi-10-0-final-release/ ).One of the notable additions in GLPI 10 is the improved user interface, which offers a more modern and intuitive design, making it easier for users to navigate and interact with the software. Based on tabler, Bootstrap 5 and Twig, this novelty brings many visual changes.In addition to the visual updates, GLPI 10 introduced new functionalities aimed at enhancing the user experience and increasing productivity. For example, it includes an improved search functionality that allows users to quickly locate assets, tickets, and other records within the system. GLPI 10 also introduced new plugins and integrations, expanding its capabilities and making it more versatile for various use cases.Another significant update in GLPI 10 is the introduction of automatic inventory. A new REST API is available (directly in the GLPI index) to receive inventory files in historical xml format or via the new json format.From now on users can manage with this new format most of the GLPI inventory objects, such as telephones, applications, racks, etc.Security also received attention in GLPI 10, with the introduction of additional security features such as two-factor authentication, password policies, and improved audit trails. These measures help to secure IT assets and data, ensuring that sensitive information is protected.The GLPI community remains vibrant, with users and contributors from around the world collaborating to improve the software, add new features, and provide support to fellow users.
GLPI has come a long way over the past 20 years. On behalf of TECLIB, we express our deepest gratitude to the vibrant GLPI community, which includes users, customers, partners and contributors from around the world. Your unwavering support and continued commitment have been essential pillars in the development and success of GLPI. Your active participation, your feedback and your technical contributions have helped to maintain GLPI as a free and open-source tool available to all, - leading IT service management.We are truly grateful for the energy and enthusiasm you have brought to the GLPI community. Your comments, suggestions and collaboration have made it possible to constantly improve GLPI, both in terms of functionality and UX.We would also like to point out that thanks to your financial support, GLPI has been able to continue to evolve and grow. Your contributions through paid GLPI subscriptions have been essential in strengthening our development team and accelerating the development of new features, bug fixes and general software improvement.With your involvement and support, many exciting opportunities are open for GLPI. We look forward to continuing to work with you, developing relevant new features, and providing superior support. Together, we are convinced that great achievements are ahead for GLPI and for the community that surrounds it.
Once again, a big thank you to all of you and looking forward for all the good things to come!
We are happy to announce our new Silver partner in India – Lattice Networks.
Lattice Networks was founded in 2002 and established as a System Integrator and Solution provider company.
Lattice Networks is a leader in providing Enterprise IT Solutions with a broad portfolio of Service offerings catering to a wide range of Customer Verticals. With rich experience in IT Infrastructure solutions, their primary solution offering is in enterprise managed services.
In addition to that, they do provide customized scalable solution which enables to enhance the existing IT Infrastructure improving the efficiency and ease of manageability.
Among many solutions, Lattice Networks offers:
Website: https://bit.ly/41KLO1s
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
