These locations support both Private and Public Cloud deployments, offering robust and versatile hosting options:
For organizations needing exclusive hosting environments, we have expanded our Private Cloud offering to the following regions:
Our Cloud services are designed to provide seamless IT management with top-tier performance and security. With this expansion, we ensure:
We are already working on expanding our Public Cloud hosting zones. Stay informed about the next locations soon to be available, offering even more flexibility for your deployments.
This is the perfect time to take advantage of these new hosting options for your GLPI Cloud needs. Whether you're managing IT assets, optimizing workflows, or ensuring compliance, our extensive hosting network is built to meet your requirements.
For more details on these updates and how they can benefit your organization, visit https://myaccount.glpi-network.cloud/register.php or contact our team.
Thank you for choosing GLPI Cloud. We look forward to continuing to support your IT management.
PLSS Soluções was founded in 2004 with the main goal of providing services focused on customer satisfaction. Having used the GLPI tool since 2010, the company has become truly passionate about it and helps many clients adopt and deploy it effectively. Each client receives personalized treatment, whether for the implementation of GLPI or for server and cloud infrastructure solutions, while staying at the forefront of new technologies and market trends.
In its constant pursuit of quality, PLSS obtained the MPS.BR certification, a program created in 2003 by Softex to improve the capabilities of Brazilian IT companies.
What sets PLSS apart is its team: the staff is the true strength of the company.
Site web https://bit.ly/40zSy32
We are happy to see GLPI ITSM expanding internationally and to support more and more clients thanks to our GLPI Network offer, whether through on-premise subscription or Cloud. Our new partners play a key role in making these services more accessible and ensuring quality support.
Être partenaire, c'est :
Si vous souhaitez représenter et déployer GLPI dans votre pays, contactez-nous : https://glpi-project.org/fr/contact/
Three main reasons why calls are not resolved are: authorization issues, incorrect information, and lack of details. (J.D. Power) These challenges are a daily burden for support teams, leading to delays, inefficiencies, and frustrated customers. However, with a system like GLPI, managing the ticket lifecycle becomes easier, turning challenges into solutions.
Support teams face a lack of information in tickets, too many points of contact when tickets are opened, and many email threads regarding the same issue, making it harder to know the current status of work—not to mention large teams where multiple people work on the same ticket without being aware of others’ efforts.
Additionally, teams complete work on a ticket without proper approval of a solution, and three weeks later, the customer reports that a ticket wasn’t resolved—even though the service team thinks it was. Even incorrect authorization policies can leave a ticket unresolved or poorly resolved.
A computer that faces the same problem every week or every month could be replaced by a better solution if the team knew it was a recurring incident.
Issues like these are constant in support departments.
Assets face problems, and support staff would like to know a model or history of an asset they are working with—it's like a medical record for a patient.
If a doctor knows a patient's medical history, including past illnesses and treatments, the current consultation and prescription will be more accurate. In hospitals, we have a medical record for a patient. In GLPI, a ticket can be this medical record for issues and, when integrated with automatic inventory updates, a medical record for assets.
Using the same hospital example, when you first arrive at the hospital, the emergency team knows exactly the steps to ensure you receive proper support.
In Brazil, it's like this—when it’s not a huge emergency:
What first-level staff do not handle are other processes after this initial triage.
When doctors have access to your medical file, they work with the triage info and additional info provided during the consultation. There are no post-its or extra calls to the triage team. The doctor’s job is now to follow the next steps based on the available information.
The incident management process is almost the same. I often say service management applies to all departments that receive input and must provide output, whatever it may be.
When a person or asset faces an issue, they submit a request manually or automatically to indicate they need help—whether it’s to add new features to a service or fix something in a functional service.
The process in GLPI would look like this:
GLPI changes how the ticket lifecycle is managed by addressing the major challenges support teams face daily. From automated workflows to centralized and powerful timelines, ensuring transparency and collaboration every step of the way.
See how you can experience the same transformation for yourself.
Depending on demand, we are ready to increase the number of available servers and extend hosting to new areas, especially in Europe.
Take advantage of this new opportunity today and enhance your experience with GLPI Cloud!
👉 Register now
Blueprint 360 is a technology consulting company, specialized in IT governance, digitalization, quality management, and process automation. Their mission? Innovate to help businesses optimize their operations, improve efficiency, and ensure sustainable growth. With a team combining expertise and cutting-edge technologies, they offer tailor-made solutions to help organizations stay competitive in an ever-evolving digital world.
Site web https://bit.ly/3WuDlyP
We are excited that the GLPI ITSM solution is increasingly represented around the world and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you would like to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the advantages of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
Effective ticket management is essential for maintaining operational efficiency and improving customer satisfaction. However, many organizations still rely on emails to manage their tickets, which can lead to numerous issues in daily routines.
Managing IT tickets through email may seem convenient at first, but it often leads to chaos. Multiple threads, lost messages, unclear priorities, forgotten information, and even spam messages lead support teams into overwhelming routines. According to industry studies, more than 60% of SLA breaches can be attributed to poor ticket management. Now imagine if this information is fragmented.
Switching to an ITSM tool like GLPI transforms the way service requests are managed in your organization. Here’s how:
Managing IT tickets via email may seem like a simple and effective approach, and it works for some organizations for a while, with a limited number of agents and daily service requests. The question is: is it worth the risk, stress, and complexity of dealing with the downsides of this practice when better options are available?
By switching to GLPI, you can streamline your ticket management process, improve your team’s communication, and ultimately enhance customer satisfaction.
Don’t let chaos become the norm and slow down your team. Embrace a more efficient method for managing your tickets.
Ready to take control of your ticket management? Discover GLPI and how it can transform your workflow!
Founded 12 years ago, Exodata is the only French IT services company offering 24/7 availability in a "Follow-The-Sun" model (the sun never sets on Exodata), while operating within a 100% French legal framework (#digitalsovereignty). They support private and public companies with hosting (#cloud #onpremise), monitoring (#monitoring), securing (#cybersecurity #cyberdefense), and enhancing (#DevSecOPS) their business data.
In 2024, Exodata serves over 450 clients, generates 15 million euros in revenue, employs 165 people, and has 8 locations worldwide 🌍 (France, Réunion, Mayotte, and the Antilles (Martinique, Guadeloupe, Guyana), Belgium, New Caledonia, and French Polynesia)
Site web https://bit.ly/40hE3Sl
We are delighted that the GLPI ITSM solution is becoming more and more represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more clients through our new partners.
Our extensive partnership network is always open to new collaborations. If you would like to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
TICGAL is a company deeply rooted in the GLPI ecosystem. In just a few years, they have supported over 200 clients by deploying the standard solution or customizing it to meet specific needs through tailor-made integrations.
Their expertise goes beyond GLPI’s ITSM and ITAM capabilities, transforming the platform into a powerful CMMS or Enterprise Service Management (ESM) tool. Moreover, TICGAL has developed a high-performance cross-platform mobile solution with geolocation features, pushing GLPI to new horizons.
Site web https://bit.ly/2YnzFkG
We are thrilled that the GLPI ITSM solution is becoming increasingly represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more clients through our new partners.
Our extensive network of partnerships is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
VIPNET BUSINESS SERVICES (VBS), a subsidiary of the VIPNET group, offers services as well as software and hardware solutions. Its young, dynamic, and experienced team of engineers and technicians supports its trusted partners and clients, not only in Côte d'Ivoire but also across the entire African continent. VBS places rigor, quality, and responsiveness at the heart of its operations, using the convergence of technologies to tackle emerging challenges.
Site web https://bit.ly/4gDfRiK
We are delighted that the GLPI ITSM solution is increasingly represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
Paris, December 10, 2024 – eXo Platform, the French publisher of open-source intranet and digital workplace solutions, and Teclib, publisher of GLPI, the leading open-source solution for IT service and support management, announce the signing of a partnership. Its goal? To enable the native integration of GLPI into the eXo Platform digital workplace, via the development of a connector, offering full IT service and support management directly from the eXo platform.
This collaboration aims to meet the growing needs of organizations looking to centralize their tools while reducing costs associated with proprietary licenses. Thanks to this connector, users can, without leaving their work environment, view the status of their requests (status, comments) and open the GLPI ticket in one click, thus enhancing internal efficiency and workflow.
The city of Lunel, located in the Hérault department and with 506 staff members, actively participated in the co-development of this connector to improve the management of its IT services and internal support. By integrating the GLPI solution into its digital workplace, the city of Lunel takes another step toward digital transformation of its services and demonstrates its commitment to scalable, accessible, and open digital tools.
“We are delighted with this partnership with Teclib, which aligns perfectly with our vision to provide users with a French, open-source, complete, modular, and interoperable digital workplace. Thanks to the integration of the GLPI solution, our users can manage their IT services and support more effectively without leaving their work environment,” explains Veronika Mazour Mestrallet, CEO of eXo Platform.
François Legastelois, Director of Teclib Edition, adds: “This collaboration with eXo Platform is another step in our ambition to make GLPI even more accessible, particularly to local governments and companies seeking alternatives to proprietary solutions. Furthermore, integration into an open-source digital workplace responds to the growing demand for tool harmonization, and we are proud to have co-developed this connector with the support of the city of Lunel.”
The city of Lunel co-developed the new connector. Its deployment, effective for a few weeks on the municipality's platform, enhances the efficiency of managing its IT assets and support service.
“We chose open-source solutions because they ensure transparency, scalability, and optimized cost management. Integrating GLPI into our eXo digital workplace improves the tracking of our incident tickets and also enhances the user experience through a unified work environment,” says Mustapha Chilah, Deputy Director of Information Systems of the city of Lunel. “The eXo Platform teams listened to our needs, and we worked hand in hand to develop the GLPI connector. The result is very satisfying and brings real added value.”
Indeed, the GLPI connector meets a real need for eXo Platform customers, and several municipalities have already deployed it, such as the cities of Chelles and Rumilly.
A French publisher of collaborative open-source software for over 20 years, eXo Platform specializes in intranet and digital workplace solutions. eXo supports its clients in their digital transformation by offering an ergonomic, comprehensive, secure, and sovereign platform serving the employee experience. With its agile approach and tailored change management support, eXo ensures long-term adoption of the solution.
eXo Platform has over one million users and many public and private sector clients in France and internationally, such as the Elysée, INRIA, the Occitanie region, the Val d'Oise department, the cities of Chelles and Villejuif, Schiever, Abalone, the U.S. Department of Defense, and NATO.
Site web https://www.exoplatform.com/fr/
Teclib was founded in 2009 as an integrator of open-source solutions and became the official publisher of GLPI in 2015 — a 100% open-source ITSM solution, available on-premise or in the cloud with a wide network of partners around the world.
Site web https://glpi-project.org/fr/
