Effective ticket management is essential for maintaining operational efficiency and improving customer satisfaction. However, many organizations still rely on emails to manage their tickets, which can lead to numerous issues in daily routines.
Managing IT tickets through email may seem convenient at first, but it often leads to chaos. Multiple threads, lost messages, unclear priorities, forgotten information, and even spam messages lead support teams into overwhelming routines. According to industry studies, more than 60% of SLA breaches can be attributed to poor ticket management. Now imagine if this information is fragmented.
Switching to an ITSM tool like GLPI transforms the way service requests are managed in your organization. Here’s how:
Managing IT tickets via email may seem like a simple and effective approach, and it works for some organizations for a while, with a limited number of agents and daily service requests. The question is: is it worth the risk, stress, and complexity of dealing with the downsides of this practice when better options are available?
By switching to GLPI, you can streamline your ticket management process, improve your team’s communication, and ultimately enhance customer satisfaction.
Don’t let chaos become the norm and slow down your team. Embrace a more efficient method for managing your tickets.
Ready to take control of your ticket management? Discover GLPI and how it can transform your workflow!
Founded 12 years ago, Exodata is the only French IT services company offering 24/7 availability in a "Follow-The-Sun" model (the sun never sets on Exodata), while operating within a 100% French legal framework (#digitalsovereignty). They support private and public companies with hosting (#cloud #onpremise), monitoring (#monitoring), securing (#cybersecurity #cyberdefense), and enhancing (#DevSecOPS) their business data.
In 2024, Exodata serves over 450 clients, generates 15 million euros in revenue, employs 165 people, and has 8 locations worldwide 🌍 (France, Réunion, Mayotte, and the Antilles (Martinique, Guadeloupe, Guyana), Belgium, New Caledonia, and French Polynesia)
Site web https://bit.ly/40hE3Sl
We are delighted that the GLPI ITSM solution is becoming more and more represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more clients through our new partners.
Our extensive partnership network is always open to new collaborations. If you would like to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
TICGAL is a company deeply rooted in the GLPI ecosystem. In just a few years, they have supported over 200 clients by deploying the standard solution or customizing it to meet specific needs through tailor-made integrations.
Their expertise goes beyond GLPI’s ITSM and ITAM capabilities, transforming the platform into a powerful CMMS or Enterprise Service Management (ESM) tool. Moreover, TICGAL has developed a high-performance cross-platform mobile solution with geolocation features, pushing GLPI to new horizons.
Site web https://bit.ly/2YnzFkG
We are thrilled that the GLPI ITSM solution is becoming increasingly represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more clients through our new partners.
Our extensive network of partnerships is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
VIPNET BUSINESS SERVICES (VBS), a subsidiary of the VIPNET group, offers services as well as software and hardware solutions. Its young, dynamic, and experienced team of engineers and technicians supports its trusted partners and clients, not only in Côte d'Ivoire but also across the entire African continent. VBS places rigor, quality, and responsiveness at the heart of its operations, using the convergence of technologies to tackle emerging challenges.
Site web https://bit.ly/4gDfRiK
We are delighted that the GLPI ITSM solution is increasingly represented worldwide and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
Paris, December 10, 2024 – eXo Platform, the French publisher of open-source intranet and digital workplace solutions, and Teclib, publisher of GLPI, the leading open-source solution for IT service and support management, announce the signing of a partnership. Its goal? To enable the native integration of GLPI into the eXo Platform digital workplace, via the development of a connector, offering full IT service and support management directly from the eXo platform.
This collaboration aims to meet the growing needs of organizations looking to centralize their tools while reducing costs associated with proprietary licenses. Thanks to this connector, users can, without leaving their work environment, view the status of their requests (status, comments) and open the GLPI ticket in one click, thus enhancing internal efficiency and workflow.
The city of Lunel, located in the Hérault department and with 506 staff members, actively participated in the co-development of this connector to improve the management of its IT services and internal support. By integrating the GLPI solution into its digital workplace, the city of Lunel takes another step toward digital transformation of its services and demonstrates its commitment to scalable, accessible, and open digital tools.
“We are delighted with this partnership with Teclib, which aligns perfectly with our vision to provide users with a French, open-source, complete, modular, and interoperable digital workplace. Thanks to the integration of the GLPI solution, our users can manage their IT services and support more effectively without leaving their work environment,” explains Veronika Mazour Mestrallet, CEO of eXo Platform.
François Legastelois, Director of Teclib Edition, adds: “This collaboration with eXo Platform is another step in our ambition to make GLPI even more accessible, particularly to local governments and companies seeking alternatives to proprietary solutions. Furthermore, integration into an open-source digital workplace responds to the growing demand for tool harmonization, and we are proud to have co-developed this connector with the support of the city of Lunel.”
The city of Lunel co-developed the new connector. Its deployment, effective for a few weeks on the municipality's platform, enhances the efficiency of managing its IT assets and support service.
“We chose open-source solutions because they ensure transparency, scalability, and optimized cost management. Integrating GLPI into our eXo digital workplace improves the tracking of our incident tickets and also enhances the user experience through a unified work environment,” says Mustapha Chilah, Deputy Director of Information Systems of the city of Lunel. “The eXo Platform teams listened to our needs, and we worked hand in hand to develop the GLPI connector. The result is very satisfying and brings real added value.”
Indeed, the GLPI connector meets a real need for eXo Platform customers, and several municipalities have already deployed it, such as the cities of Chelles and Rumilly.
A French publisher of collaborative open-source software for over 20 years, eXo Platform specializes in intranet and digital workplace solutions. eXo supports its clients in their digital transformation by offering an ergonomic, comprehensive, secure, and sovereign platform serving the employee experience. With its agile approach and tailored change management support, eXo ensures long-term adoption of the solution.
eXo Platform has over one million users and many public and private sector clients in France and internationally, such as the Elysée, INRIA, the Occitanie region, the Val d'Oise department, the cities of Chelles and Villejuif, Schiever, Abalone, the U.S. Department of Defense, and NATO.
Site web https://www.exoplatform.com/fr/
Teclib was founded in 2009 as an integrator of open-source solutions and became the official publisher of GLPI in 2015 — a 100% open-source ITSM solution, available on-premise or in the cloud with a wide network of partners around the world.
Site web https://glpi-project.org/fr/
We are delighted to work with a versatile partner and expert in IT services, capable of delivering tailor-made solutions adapted to a wide variety of needs. Here are some of their specialties:
This partner combines certified expertise, a tailored customer approach, and flexibility in delivery models to help companies optimize their IT infrastructure and processes.
Site web https://bit.ly/3BcdRyS
We are thrilled that the GLPI ITSM solution is increasingly represented around the world and that the GLPI Network Subscription service (our on-premise support offering – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of becoming a partner here: https://glpi-project.org/fr/partenaires-officiels/
Whether you are signing up for the GLPI Public Cloud or the GLPI Private Cloud offer, choosing your preferred hosting region has never been easier:
Hosting your GLPI Cloud instance in the United States gives you access to several key benefits:
Deploying your GLPI Cloud closer to your operations helps reduce latency and improve response times, offering a smooth user experience for you and your team.
Our U.S.-based hosting complies with the Patriot Act, ensuring your data aligns with local regulations—a critical requirement for many industries.
For high-risk or sensitive organizations, such as government agencies, complying with regional laws is essential. Hosting in the U.S. helps meet these vital requirements.
This is just the beginning! Based on demand, we are ready to further expand our infrastructure with additional servers in the U.S. Moreover, we are exploring the possibility of opening new hosting regions in areas such as South America (LATAM) and Asia.
Now is the perfect time to enhance your GLPI Cloud experience by choosing the hosting region that best suits your needs. With improved performance, increased compliance, and greater flexibility, GLPI Cloud continues to evolve to meet your expectations.
Start optimizing your GLPI Cloud setup today and join us in this exciting expansion into new territories!
Macrotech is a Cameroonian company, founded in 2005, specialized in IT solutions integration. Active in Central Africa and Congo, it stands out for its expertise in supporting companies through their digital transformation.
It offers innovative solutions in cybersecurity, network-telecom infrastructures and data centers, software solutions, as well as auditing and training.
Thanks to its outsourcing and IT maintenance contracts, Macrotech allows companies to reduce their internal costs while benefiting from the sharp skills of its experts. These flexible solutions are tailored to each client's specific needs, ensuring responsive and effective IT support.
By entrusting their IT systems to Macrotech, companies can focus on their core business, while the team of specialists ensures that their infrastructure evolves in line with strategic goals.
With a wide range of contracts, Macrotech accurately meets the needs of information systems, offering customized services for every organization.
Site web https://bit.ly/40XNHua
We are delighted that the GLPI ITSM solution is increasingly represented around the world and that the GLPI Network Subscription service (our on-premise support offer – which secures your IT infrastructure) is now available to more clients through our new partners.
Our broad partnership network is always open to new collaborations. If you would like to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
Zeev IT is an innovative company specializing in IT outsourcing, troubleshooting, and maintenance.
Since its creation in 2022, Zeev IT has made a name for itself by carrying out major projects for prestigious clients such as Bouygues Construction, the Intermarché group in the Stime region, and Excellence Imagerie radiology centers. Their expertise covers the entire Île-de-France region, allowing them to intervene quickly and efficiently across a wide territory.
Driven by a constant commitment to performance and quality, Zeev IT stands out through its desire for continuous improvement. Each year, they strive to obtain new certifications to broaden their scope and better meet their clients’ needs.
Their comprehensive services include IT asset management: user support, administration, inventory management, virtualization, monitoring, server maintenance, and support in carrying out specific projects.
Thanks to their expertise, Zeev IT enables businesses to confidently delegate the management of their IT infrastructure, ensuring optimal performance and enhanced security.
🌐 Website: https://bit.ly/4fvWGHz
We are delighted that the GLPI ITSM solution is becoming increasingly represented around the world and that the GLPI Network Subscription service (our on-premise support offer – secure your IT infrastructure) is available to more customers through our new partners.
Our extensive partnership network is always open to new collaborations. If you wish to represent one of our products in your country, contact us: https://glpi-project.org/fr/contact/
Being a partner means:
Discover all the benefits of being a partner here: https://glpi-project.org/fr/partenaires-officiels/
About them
Founded in 1993 as a civil law partnership (GbR) and transitioning to a GmbH in 1999, this company has been a reliable IT service provider for over 30 years, always focused on customer satisfaction and long-term relationships. Their goal is simple: to deliver optimal support and innovative solutions that clients can rely on at any time.
Their philosophy
They understand that quality support, transparent costs, and timely services are the foundation of a successful partnership. Their continuity, reliability, and high-quality services have earned the trust of their customers. Their growth has been driven largely by recommendations from satisfied clients.
Their team
With a growing team of experienced and dedicated employees, they offer consolidated expertise and know-how. Their committed team is ready to tackle today’s IT challenges and develop tailored solutions to meet each company’s unique requirements.
Their services
They specialize in areas such as inventory management, ticketing, IT Service Management (ITSM), and Enterprise Service Management (ESM). Beyond technical solutions, they provide comprehensive support throughout IT project integration and implementation, including automatic discovery, event management/monitoring, Identity Governance and Administration (IGA), endpoint management, and Mobile Device Management (MDM).
A competitive advantage
For them, IT isn’t just a necessary tool; it’s a crucial competitive advantage. Don’t let your competitors get ahead – secure the essential edge with the right IT solutions.
They are ready to help you align your IT strategy and achieve your goals. Contact them to find the right solutions for your company together.
Site web https://bit.ly/3NsuDwo
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
