{"id":439466,"date":"2026-03-10T14:10:32","date_gmt":"2026-03-10T13:10:32","guid":{"rendered":"https:\/\/www.glpi-project.org\/?p=439466"},"modified":"2026-03-10T14:10:34","modified_gmt":"2026-03-10T13:10:34","slug":"turn-whatsapp-into-an-official-channel-of-your-service-desk","status":"publish","type":"post","link":"https:\/\/www.glpi-project.org\/fr\/turn-whatsapp-into-an-official-channel-of-your-service-desk\/","title":{"rendered":"Faites de WhatsApp un canal officiel de votre Centre de Services."},"content":{"rendered":"<h2 class=\"wp-block-heading translation-block\">Pour la plupart des utilisateurs, WhatsApp est d\u00e9j\u00e0 le moyen le plus naturel de contacter le support. D\u00e9sormais, ce canal travaille <strong>au service de votre gouvernance<\/strong>, au lieu de devenir une source de d\u00e9sorganisation.<\/h2>\n\n\n\n<p class=\"translation-block\">La nouvelle int\u00e9gration officielle entre <strong>GLPI<\/strong> et WhatsApp a \u00e9t\u00e9 pens\u00e9e pour les analystes IT et les responsables support qui veulent centraliser les \u00e9changes, r\u00e9duire le bruit et garantir la tra\u00e7abilit\u00e9 directement dans GLPI.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e8s le premier message, tout est ma\u00eetris\u00e9.<\/li>\n\n\n\n<li>L\u2019utilisateur \u00e9crit sur WhatsApp. Le message devient un ticket.<\/li>\n\n\n\n<li>L\u2019\u00e9quipe r\u00e9pond depuis GLPI, et l\u2019\u00e9change continue sur WhatsApp.<\/li>\n\n\n\n<li>Chaque message est automatiquement ajout\u00e9 \u00e0 la timeline du ticket, avec son contexte et son historique.<\/li>\n\n\n\n<li>Vous fixez les r\u00e8gles. <\/li>\n<\/ul>\n\n\n\n<p>Qui peut ouvrir un ticket, comment il est qualifi\u00e9, prioris\u00e9 et affect\u00e9. WhatsApp cesse d\u2019\u00eatre un frein \u00e0 l\u2019organisation et devient un v\u00e9ritable alli\u00e9 du Service Desk.<\/p>\n\n\n\n<p>Le tout repose sur l\u2019API officielle de Meta, garantissant s\u00e9curit\u00e9 et fiabilit\u00e9 d\u00e8s la premi\u00e8re version d\u2019un plugin tr\u00e8s attendu par la communaut\u00e9.<\/p>\n\n\n\n<p class=\"translation-block\">Disponible pour les clients <strong>GLPI Network Basic<\/strong> et plus, ainsi que pour tous les clients <strong>GLPI Network Cloud.<\/strong><\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">D\u00e9couvrez WhatsApp dans cette vid\u00e9o pr\u00e9sent\u00e9e par Arthur Schaefer\u00a0: <a href=\"https:\/\/youtube.com\/shorts\/auaShDJ_i9U\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/youtube.com\/shorts\/auaShDJ_i9U<\/a><\/h4>\n\n\n\n<p>Si vos utilisateurs vous contactent d\u00e9j\u00e0 via WhatsApp, la suite est \u00e9vidente :<\/p>\n\n\n\n<p>Cr\u00e9ez votre instance cloud et transformez chaque message en ticket sans perdre le contr\u00f4le, l\u2019historique ni la gouvernance.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Permettez \u00e0 vos clients d\u2019ouvrir des tickets directement \u00e0 partir de messages WhatsApp<\/li>\n\n\n\n<li>Permettez \u00e0 vos clients de r\u00e9pondre aux tickets via WhatsApp<\/li>\n\n\n\n<li>Les conversations WhatsApp deviennent des \u00e9changes de messages dans la timeline du ticket GLPI<\/li>\n\n\n\n<li>Les utilisateurs enregistr\u00e9s ou non peuvent ouvrir des tickets via WhatsApp, \u00e0 vous de choisir<\/li>\n\n\n\n<li>Cr\u00e9ez des r\u00e8gles m\u00e9tier pour les tickets \u00e0 partir des messages WhatsApp re\u00e7us<\/li>\n\n\n\n<li>Le tout via l\u2019API officielle de Meta<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">D\u00e9couvrez une courte d\u00e9monstration du plugin WhatsApp sur YouTube\u00a0: <\/h4>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.youtube.com\/watch?v=GFG2kmIxT3k\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-1024x576.jpg\" alt=\"\" class=\"wp-image-439472\" style=\"width:658px;height:auto\" srcset=\"https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-1024x576.jpg 1024w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-300x169.jpg 300w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-768x432.jpg 768w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-1536x864.jpg 1536w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-18x10.jpg 18w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4-1320x743.jpg 1320w, https:\/\/www.glpi-project.org\/wp-content\/uploads\/2026\/03\/Demo-WhatsApp-4.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"translation-block\">Pour plus d'informations sur le plugin WhatsApp et son installation, veuillez consulter notre<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.glpi-project.org\/fr\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voir les offres GLPI<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>For most users, WhatsApp is already the natural way to reach support. What changes now is that this conversation finally works&nbsp;in favor of your governance, instead of becoming another unmanaged channel. The new official integration between&nbsp;GLPI&nbsp;and WhatsApp was designed for IT analysts and support coordinators who want to centralize communication, reduce noise, and keep full [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":439467,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[153],"tags":[],"class_list":["post-439466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-produits"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/posts\/439466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/comments?post=439466"}],"version-history":[{"count":12,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/posts\/439466\/revisions"}],"predecessor-version":[{"id":439532,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/posts\/439466\/revisions\/439532"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/media\/439467"}],"wp:attachment":[{"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/media?parent=439466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/categories?post=439466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.glpi-project.org\/fr\/wp-json\/wp\/v2\/tags?post=439466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}