A new version of the Fields plugin is now available!This version corrects a recently discovered security problem. The update is recommended!
The full changelog is available for more details.You can update the plugin from the marketplace or download the plugin archive on GitHub.
Twig is a templating Engine for PHP that helps to keep the code clean and organized by separating what is coded from what people see on the website. This makes the task of managing and updating templates a bit easier.
GLPI has brought since the version 10, the ability to use Twig variables on followups, tasks and solution templates. But you may ask, what is it useful for?
Well. Let's take a template you use on a daily basis and have to always change some fields. Start with a welcome message in a ticket, as an example:
Dear {Client’s Name},
Thank you for reaching out to our support team. We wanted to let you know that your support ticket has been successfully inserted into our support area. Our team is already on it and will start the process of analysis within {specified time frame}.
If you need to add any additional information or have further questions, you can simply reply to this email or visit our website at upport.yourdomain.com to update your ticket.
We appreciate your patience and will get back to you as soon as possible.
Best regards,
I know. Sometimes we forget to manually change the fields by the correct ones, or we just let general information there as don't make any mistakes.
The twig variables are exactly for this.
Every ticket has some pre-filled fields. Be it by the user, by the technicians, by automatic business rules. The only thing we want here is to be accurate, quick and informative.
Let's change this same message to add
Dear
{% for user in ticket.requesters.users %}{{ user.firstname }},{% endfor %}Thank you for reaching out to our support team. We wanted to let you know that your support ticket has been successfully inserted into our support area. Our team is already on it and will start the process of analysis within
{{ ticket.tto | date("d/m/y H:i") }}.The group
{{ group.name }}is responsible for this ticket at this level.If you need to add any additional information or have further questions, you can simply reply to this email or visit our website at upport.yourdomain.com to update your ticket.
We appreciate your patience and will get back to you as soon as possible.
Best regards,
As you can see, there are some variables in this template. It means that every time a technician selects this Followup template, GLPI will insert:
{% for user in ticket.requesters.users %} {{ user.firstname }} , {% endfor %}{{ ticket.tto | date("d/m/y H:i") }}{{ group.name }}The best part is that, once these fields change during the lifecycle of the ticket, the new followups, tasks and solutions will get updated information to be inserted during the time.
Here are some other ideas of templates you may use
{{ knowbaseitem.answer | raw }}
{% for user in ticket.requesters.users %}{{ user.fullname }}{% endfor %}
There is a possible article on our knowledge base that may be of help:{% for knowbaseitem in ticket.knowbaseitems %}
{{ knowbaseitem.link | raw }}{{ knowbaseitem.answer | raw }}{% endfor %}
Hi
{% for user in ticket.requesters.users %}{{ user.firstname }},{% endfor %}Hope you're doing well! We're just dropping a quick note to remind you that your response is needed to proceed with ticket #
{{ ticket.id }}regarding{{ ticket.name }}.Your input is crucial for us to move forward. If you could spare a few moments to provide the necessary information or feedback, we'd greatly appreciate it.
If the issue has already been resolved, or you have other questions, please let us know.
Thanks for your attention to this matter!
Best,
{% for user in ticket.assignees.users %}{{ user.firstname }}{% endfor %}
The Twig variables may be found at the followup, task and solution templates. Explore it and make me know what are the projects you have created with them. We will have news about those same twigs in next versions.
Congratulations! We are happy to announce our new Silver GLPI Network partner in France: All Business.
All Business aims to analyze and improve the information systems. They offer tailor-made solutions to optimize IT infrastructures, improve operational efficiency and reduce costs. Whether you want to modernize your existing systems or integrate new technologies, their team of experts can guide you every step of the way. They are committed to understand your specific needs and by providing solutions aligned with your business objectives.Their IT consulting services are designed to provide customized solutions that specifically meet your business needs. By working with them, you benefit from their in-depth expertise and commitment to optimize your information systems for maximum performance.Benefits:
Website: https://bit.ly/3SVKlDoWe are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
In a fast-paced routine, losing important news and updates is not a rare incident. Analysts do have a lot to do during their day, and the world doesn't stop. It's hard to keep up with everything.
Sometimes, leaders may want their teams to be aware of information from some service providers that maintain blogs and pages where useful announcements are inserted. I, Arthur, in the past, used to have three products on my portfolio that used to publish new features announcements, dates of future updates and also notices and alerts about their tools.
I always wanted — and still want — to be aware of what is going on and coming on the next months when the main tools I use have this channel available.
These blogs usually have a service called RSS — Really Simple Syndication — which is a very convenient way to receive updates from your favorite websites without having to visit them manually.
There are several options of RSS Feed Readers. But, adding a new layer of complexity to your daily basis could not be the best approach. GLPI has this tool embedded with the adding of you being able to share some sources of information to Entities, Groups, Users, and Profiles. You add the feed to your instance, and GLPI works as an RSS Feed Reader that may be the official source of information for you and your teams.
https://faq.teclib.com/03_knowledgebase/tools/rssfeed/
https://glpi-user-documentation.readthedocs.io/fr/latest/modules/tools/rssfeed.html
The IEN (Environmental Impact of Digital Technology) project, launched by IRT SystemX, aims to develop tools to assess the environmental impact of digital technologies. This 36-month project involves major players like Airbus Protect, Teclib’, Total Energies, AFNIC and CentraleSupélec to create standardized evaluation methods.
IEN aims to provide a systemic approach to evaluate the direct and indirect environmental impacts of digital systems, offering standardized indicators based on the full life cycle of digital components.
Teclib’ contributes with its expertise in managing the environmental impact of digital services and software. Its experience in sustainable development and open-source software helps create decision-making tools based on environmental and economic criteria.
IEN's comprehensive approach includes:
- Defining valuation rules for environmental impacts of physical components at each life cycle stage.
- Creating a decision-making tool for technological choices and data processing methods.
- Sharing a systemic diagnostic guide on environmental impacts with the scientific community, along with training solutions to raise awareness among digital stakeholders.
Drawing on research from the PSE (Paris-Saclay Energies) project and the CircularIT alliance, IEN promotes the circular economy and ecological transition. Expected outcomes include a common framework and methodology for industries, local authorities, and suppliers to facilitate more sustainable technological choices.
The IEN project is a significant step towards rigorous and standardized evaluation of the environmental impact of digital technologies. With partners like Teclib’, this project aims to provide valuable tools for adopting more environmentally friendly digital practices and supporting the transition to a circular economy.
For more information, visit the website: https://www.irt-systemx.fr/en/projets/ien-project/
Every year, we get together from different parts of the world, to celebrate our famous Teclib' Day, a friendly and professional event where we talk about Teclib's progress and future plans and, of course, spend a good time together. This year's event was on Thursday, June 13, at Tronchay Farm in Courville-sur-Eure which is also the Ferme du Tronchay Gallet, where the famous Schorle du Beauperché is produced. We also celebrated Teclib's 15th anniversary! 🎉 🥳
The event started with a warm welcome for employees with coffee and croissants, and some casual conversation.We then had professional presentations to talk about our expectations, developments, and our goals for the end of 2024 and 2025.We started with Loïc Lefur, Sales director, who introduced his team of Channel Managers:Samra Mola: Channel Manager based in Italy.Virginie Nivard: Channel Manager based in Ireland.Anna Kostrzewska: Channel manager based in Poland.-Christian Casalegno: Channel Manager based in Spain.
Next, Daniela Buxó, Marketing Manager at Teclib', shared statistics about the business in terms of marketing and goals for this year and next year.
After that, was the technical team's time. Alexandre Delaunay and the product team, spoke about news and developments in GLPI and future releases such as GLPI Carbon, GLPI v11, and much more that we will share with you soon.
Chloé Robin, Buy The Way's director, along with Alexandre Fageon, the Consulting Director, presented their new website, which you can find here: https://buy-the-way.com/ and also discussed their clients, developments, and objectives.
To conclude the presentations, our CEO, Pascal Aubry, spoke about financial figures, objectives, recruitment, and more. He also thanked each of us for our work over the years and set the tone for enjoying this exciting day!
Last but not least, our Teclib' Edition's director, François LEGASTELOIS, wanted to highlight the full participation of his team, including R&D, Product, Cloud, Administration, Marketing, Support, Professional Services, Sales, and Legal. He also extended his sincere thanks to our CEO, Pascal.
Teclib' is always looking for new talents! Do you like the world of IT and Open Source? Or are you a fan of GLPI and want to contribute to the development of our service every day? Apply here: jobs@teclib.com.
After the presentations, we made a group activity: a treasure hunt with maps and a final goal: plant a tree. We could choose from cherry, apple, pear, almond, and many other trees! It was a very memorable and nice activity to share with all the teclibers.
Finally, we enjoyed aperitifs, music, and discussions with colleagues. And of course, Happy Birthday, Teclib'!
Thank you all for participating in this Teclib' Day. We are very happy to move forward and meet the new people who have joined Teclib' over the years. See you again at the next Teclib' Day!
Stay connected ! Follow us on social networks so you don't miss any news!
Congratulations! We are happy to announce our new Silver GLPI Network partner in Spain: Técnicas Competitivas S.A.
Técnicas Competitivas S.A. is a Spanish company based in Santa Cruz de Tenerife, Canary Islands. It specializes in the provision of services and product development in the field of Information and Communications Technologies (ICT), with several sectors such as private companies, public administrations, health, port sector and telecommunications. Técnicas Competitivas S.A. offers a wide range of services, including consulting, software development, infrastructure or training.Website: https://bit.ly/3yTQp86We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
Stay connected! Follow us on our social media platforms!
GLPI Agent 1.9 has been released.
You can download it on the GLPI Agent github project: https://github.com/glpi-project/glpi-agent/releases/tag/1.9
This version comes first with few fixes for the MSI packaging for Windows:
FULL_INVENTORY_POSTPONE option of MSI installer was not normally managed.Few fixes and enhancements for inventory was integrated:
full-inventory-postpone option.A new snmp-retries has been introduced to enhance network inventory when networks devices not always respond in time.
The use of user notifications of the Deploy task could involve a service crash on Windows.
The ToolBox plugin now accepts some special characters inside passwords of credentials for remote inventory.
You can check changes details in the official online Changelog available here: https://github.com/glpi-project/glpi-agent/blob/1.9/Changes
We invite you to update your agents as soon as possible to take advantage of these improvements.
In the dynamic world of IT asset management, maintaining accurate and efficient control over asset allocation is crucial. GLPI, an open-source IT Asset Management system, provides a powerful and comprehensive solution to manage a vast array of assets. From hardware to software inventories to networking equipment.
When looking for efficiency, an effortless and reliable asset management process is crucial for maintaining operational data up-to date, laying the foundation for strategic planning.
Manual asset transfers and update are one of the most faced challenges within an organization that starts the CMDB processes. The process, inherently prone to human error, can lead to inaccuracies in data, misallocations, and administrative overhead. It means costs and less perception of value to the company. Not to mention the time consumed from the people responsible to assure the inventory is correctly updated.
Automating asset transfer in GLPI not only saves time but also ensures a more efficient and error-free management process. By leveraging business rules, you can ensure that computers, software licenses, and monitors are always optimally allocated, improving overall productivity and resource utilization.
05:50 - Remote Inventory Toolbox video card - https://www.youtube.com/watch?v=mM45fIim-SY
GLPI Rules - https://faq.teclib.com/02_FAQ/Rules/
GLPI Agent Toolbox - https://www.youtube.com/watch?v=xNfqKTp9LN8
What's the difference between GLPI Inventory, the plugin and the toolbox - https://www.youtube.com/watch?v=5qohDUvhCAI
00:00 - Why and when should I transfer assets between entities on GLPI?
01:30 - Manual transferring of assets between entities
02:47 - Rules for assigning an item to an entity
05:44 - Automatic transferring of assets between entities
07:34 - Extra tips for asset management
A new GLPI version is available.
Due to a few regressions in the last (10.0.13), an early release is available.
You can download the GLPI 10.0.14 archive on GitHub.
Here is the list of corrections made in this version:
Regards.
