Characteristics

Features list of GLPI

General

- Multi-entities management (multi-park, multi-structure)
- Multi-users management
- Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
- Multilingual management (45 languages available )
- Permissions and profiles system
- Pagination system
- Complex search module
- Bookmark search system
- Publishing system for public or personal reminders
- Publishing system for public or personal RSS feeds
- Configurability of display fields in lists
- Export System in PDF, CSV, SLK (spreadsheet), PNG and SVG
- Saving/restoration module of the database to the SQL format
- Exportation of the database to the XML format
- Configurable dropdowns
- Dictionary
- System of notifications on events (consumable stock, expiry of contracts and licenses), customizable and by entity
- Customizable cron tasks
- Updates check system
- UTF8 interface
- HTML 4.01 compatibility

Inventory

- Import inventory’s datas from OCS Inventory NG servers with the plugin OCS Inventory NG
- Import inventory’s datas from FusionInventory agents with the plugin FusionInventory
- Inventory of the computers fleet with management of its components, disk space and TCO management
- Inventory of the monitors with management of the connections to the computers
- Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...).
- Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.

- Inventory of the external devices (scanners, graphical tables...) with management of the connections to the computers - Inventory of the telephones fleet with management of connections to the computers
- Inventory if the software fleet with license and expiration dates management
- Assignment of the hardware by geographic area (room, floor...)
- Typing models management to make the insertion of equal configurations easier
- Administrative and financial Information management (purchase, guarantee and extension, damping)
- Filing of the materials left the inventory
- Management of the status of the hardwares
- Management of the various states for the materials (in repair...) - Management of generic peripherals and monitors being able to be associated several computers
- Management of external bonds towards other applications
- History of the modifications on the elements of the inventory

Servicedesk ITIL

- Management of the tracking requests for all the types of material of the inventory
- Management of recurrent tracking requests for regular maintenance
- Problems management
- Change management
- Project management with Gantt graphs
- Tracking requests opened using web interface or email
- Business rules when opening tickets (customizable by entity)
- SLA with escalation (customizable by entity)

Final user

- Final user front-end for intervention demand
- Mail tracking of the intervention demand feature
- Interventions history consultation
- Possibility of adding comments at the request of intervention using web interface or email
- Approval of the solution
- Satisfaction survey

Technicians

- Interventions demands priority management
- Interventions demands templates with management of hidden, mandatory and predefined fields
- Tracking of interventions demands
- Link between interventions demands management
- Mail tracking of interventions
- Request validation
- Assignment of interventions demands
- Opening/Closing/Re-opening of interventions
- Assignment of a real time of interventions
- History of done interventions
- Displaying of the interventions to do by a technician
- Displaying of the history of the interventions for a given hardware
- Posting of the interventions to be realized by technician
- Check availability of technicians before assignment of an intervention
- Posting of the history of the interventions for a given material
- Management of planning of intervention
- Define the solution

Statistics

Statistics reports by month, year, total in PNG, SVG or CSV.

- Global
- By technician or enterprise
- By hardware, location or type
- By user
- By category
- By priority

Management

- Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits...) and associated contacts
- Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
- Management of the documents related to the elements of inventories, contracts...
- Management of the types of authorized documents
- Budget management

Reservation
- Management of the reservations for the material in affected inventory with the park of loan
- User interface (calendar) for reservation

Knowledge Database
- Management of a basic system of knowledge hierarchical
- Management of a public FAQ
- Content management by targets

Reports

Reports generation about the devices

- By device-type
- By associated contract
- By commercial informations

Network Reports

Technicals aspects

GLPI use the following technologies :

- PHP
- MySQL/MariaDB for the database
- HTML for the Web pages
- CSS for style sheets
- XML for report generation

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