1

Topic: Ticket Routing by User

how to setup if the ticket created by User "A" then system assign to User "B" automatically?

Regards

Jazz

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Re: Ticket Routing by User

By business rule?

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3

Re: Ticket Routing by User

whatever method, as long as I can setup the followings;

User "A" create the ticket, system will send an email to User "B"
User "C" create the ticket, system will send an email to User "D"