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Topic: Prevent email notification when logged in user is the action author

Dear all,
I would like to prevent email notification when the email receiver is the same person than the person who currently has done the modification.
Example: I (as technician assigned to a ticket) have just added a follow-up, and (as follow-ups notifications have been configured) I'll receive an email to tell me the someone (=me of course) has added a new follow-up...
This is really annoying... we (as technicians) receive a lot of useless emails...and of course real useful emails are hidden by the others...
Could you provide a solution or an idea for this problem?
thank you,
regards,
Tomolimo

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~5000 PC, ~700 servers, ~5700 users (13 languages), ~150000 tickets, ~650 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

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Re: Prevent email notification when logged in user is the action author

In your settings, you have an option "Notifications for my changes"

Prod : RHEL 4.6/5.4 - php 5.1.6/5.2.13 + APC + memcached - MySQL 5.0.45 - OCS 1.01 - GLPI 0.83.8 svn  (>130 000 PMF - 334 entités)
Dev : Fedora 14 - PHP 5.4.12 - .GLPI 0.84 SVN - GLPI 0.85 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

3

Re: Prevent email notification when logged in user is the action author

Good to know!
In which GLPI version, I can't find it?
thank you,
regards,
Tomolimo

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~5000 PC, ~700 servers, ~5700 users (13 languages), ~150000 tickets, ~650 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

4

Re: Prevent email notification when logged in user is the action author

tomolimo, I know that in 0.83.91, you can leave "Follow-up - Writer" out of the Recipient category. This will prevent you from receiving an email that you wrote a follow-up. I believe this is the first version that added this capability.

In regards to upgrading, most upgrades that are compatible with 0.83.8 are compatible with 0.83.91. This is a worthy upgrade to make. We haven't upgraded to 0.84, yet, because of the plugin limitations. I'm sure this will soon not be a problem, as most plugin developers are updating their code.

GLPI v0.83.91 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.32
~100 users - ~120 PCs - ~80 servers

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Re: Prevent email notification when logged in user is the action author

Thank you very much MEI-IT, but as we have more than 5000 end-users and more than 130 technicians, we cannot upgrade without dealing with trainings....
And more over, we have home-made plugins and core-modifications...
thank you,
regards,
Tomolimo

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~5000 PC, ~700 servers, ~5700 users (13 languages), ~150000 tickets, ~650 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

6

Re: Prevent email notification when logged in user is the action author

I understand your reluctance to upgrade. Luckily, we just implemented GLPI, so were able to upgrade right before we started training and releasing. There are minor differences between .8 and .91. Knowing how much you have vested, 0.84 would not be a good implementation at this time, but throw an upgrade of .91 onto a test server. The changes might be so minor that you won't need to update much training at all, and your plugins may still work.

If you don't mind sharing, what kind of core-modifications have you made?

GLPI v0.83.91 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.32
~100 users - ~120 PCs - ~80 servers

7 (edited by tomolimo 2013-09-13 15:12:49)

Re: Prevent email notification when logged in user is the action author

I don't mind, but this is not the right place to do it smile!
You may use the dev email distribution list for that, or create a new post
Or (and i think this is the best) you can email me directly using the email feature (see below my avatar)
regards,
Tomolimo

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~5000 PC, ~700 servers, ~5700 users (13 languages), ~150000 tickets, ~650 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

8

Re: Prevent email notification when logged in user is the action author

tomolimo wrote:

Good to know!
In which GLPI version, I can't find it?
Tomolimo

since version 0.84

Prod : RHEL 4.6/5.4 - php 5.1.6/5.2.13 + APC + memcached - MySQL 5.0.45 - OCS 1.01 - GLPI 0.83.8 svn  (>130 000 PMF - 334 entités)
Dev : Fedora 14 - PHP 5.4.12 - .GLPI 0.84 SVN - GLPI 0.85 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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Re: Prevent email notification when logged in user is the action author

ok, thank you, then you can close this post.
regards,
Tomolimo

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~5000 PC, ~700 servers, ~5700 users (13 languages), ~150000 tickets, ~650 entities
Raynet is ARaymond (http://www.araymond.com) IT service management