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Topic: "Open ticket" form customization

Hi, I really need some help to customize the main form used to open tickets:

1. I can't remove fields from the form;

2. "Predefined" fields set on the proper configuration menu, are not being automatically selected when the user open the ticket's form;

3. I can't add or remove "types" of ticket (Incident... Request..).

The version of GLPI is 0.83.8

GLPI is a really good tool but not so clear to customize.. Please help, it's very urgent!

Thanks!

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Re: "Open ticket" form customization

1.  Not all fields can be removed
2.  Are you updating each change?  It works for my tests.
3.  This can not be removed.

Thanks,
Dan

GLPI 0.84.4 -- Ubuntu Server

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Re: "Open ticket" form customization

Thanks for your answer danh!

1. I was able to remove some fields using the menu "Hidden Fields".

2. Yes, I am updating each change, and even after logout and logon, I can see my changes. The goal is to have the field "category" automatically filled with an option, once it was the only way I found to customize the form, connecting the category to a template.

3. Is there some way to connect this field "Types" to a template? in order to selecting "Incident" (for example), a template is loaded with my definitions of mandatory ,predefined and hidden fields??

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Re: "Open ticket" form customization

You can use a business rule to assign all tickets as incidents

Thanks,
Dan

GLPI 0.84.4 -- Ubuntu Server