1

Topic: Please Help to edit Ticket Template

hello
we use GLPI 0.80.7
Now we will edit the ticket template. How can i edit the dropdown from the follow field:
Urgency :
Impact :
Priority :

Thanks

Holger

2

Re: Please Help to edit Ticket Template

what do you want?

Prod GLPI: 0.84.4/ Apache 2.2.16 (Debian) / MySQL: 5.1.63

3 (edited by HolgerH 2012-12-30 16:29:43)

Re: Please Help to edit Ticket Template

I think we will edit the template from ticket.
Is it possible to edit the template? and how can i edit the template?
We will edit the field Urgency and create any self created item. The other question is how can i put the Consumables to the field Associated element?

Thanks

Holger

4

Re: Please Help to edit Ticket Template

You can't change the template of a ticket. You can use it to create your ticket with predifined value or mandatory fields or hidden fields.

Prod : RHEL 4.6/5.4 - php 5.1.6/5.2.13 + APC + memcached - MySQL 5.0.45 - OCS 1.01 - GLPI 0.83.8 svn  (>130 000 PMF - 334 entités)
Dev : Fedora 14 - PHP 5.4.12 - .GLPI 0.84 SVN - GLPI 0.85 SVN
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